Windows 10: Computer shuts down automatically when keyboard connected

Why does my pc shut down whenever I connect my keyboard? I tried anti-virus, still didn't work.

:)

 

Computer Shut Down automatically

Hi,

Thank you for posting in Microsoft Community.

To understand the issue better, I suggest you to answer the below questions.

• Did you make any hardware changes prior to the issue?
• What is the make and model of your PC?

You may use Windows 10 installation disc/USB to
perform automatic repair by creating a Media Creation Tool. Use the link below to create the media tool.

Refer: Windows 10 herunterladen

Note: Before performing the Automatic repair please go through the above link and follow the steps.

Perform the Automatic repair:

• 
  When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be
  F12.
  
• 
  The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
  
• 
  Restart the computer, when the manufacturer's logo is displayed, keep pressing the
  Boot menu option key to enter the boot menu and change the boot option to
  CD\DVD ROM.
  
• 
  After you boot your computer using Windows 10 DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
  
• 
  Select the correct time and
  Keyboard type.
  
• 
  Click Repair your computer in the lower left corner
  
• 
  Click on Troubleshooting, advanced option and then click
  Automatic repair.
  

Keep us informed if the issue is resolved. We are glad to help you further.

 

Is it possible to shut down the computer (or sleep) using the keyboard and not the mouse?

Hi,

It is still possible to use the keyboard shortcuts keys to shutdown your computer by following the steps below:

• Make sure you are on the desktop page.
• Press and hold ALT + F4.
• Shut Down Windows will open and you can use arrow keys to either Sleep,
  Sign out, Shut down, or Restart.
• Hit Enter on preferred choice and the mode will take effect.

Get back to us if you need further assistance.

 

My Computer Keeps Shutting Down By Itself But Not Infected Or Hacked.

Hi Ethan,

There several reasons why your computer is shutting down automatically. For us to provide you the proper troubleshooting steps, kindly answer the questions below:

• Were there any changes made on your computer before encountering the issue?
• Are you encountering an error message when your computer automatically shuts down? If so, what is the error message that you're getting?
  
• Does the issue occur when you're performing a specific task on your computer or does it occur randomly?
• What are the troubleshooting steps that you've done so far?