Windows 10: computer shuts off after 2 minutes

My computer goes off after 2 minutes , every thing is set to never. Talked with windows and microsoft and they said it needed a new driver and they were helping me to find the new driver but it wasn't were they directed and me while I was looking for the driver the computer shut off for the 100th time and I lost contact with them. How can get back to their website after they direct me away.

:)

 

computer taking 2 or more minutes to shut down

Hi Donny,

A corrupted system file or an issue with your startup drivers may prevent Windows from shutting down. Answering the following questions may help us in resolving the issue:

• Were there any changes made to your computer prior to the issue?
• Do you always get an error message/code? If yes, what is the exact error message/code?
• Were you able to install all pending Updates on your computer?
• What troubleshooting steps have you already performed?

Regards.

 

Very slow booting and shutting down (tens of minutes)

When I turn off the computer, it takes appr 7 minutes(!) to show booting screen with an option to enter BIOS. During those 7 minutes, there is only a black screen with static (not blinking) underscore symbol. After those 9 minutes, the computer boots additional 2 minutes. Previously (just 3 days ago) the whole booting took around 20 sec.
The similar issue is with turning down the computer, except it takes around half an hour. When I click the turn-off computer, the computer doesn't show any signs of doing so. I can normally work. After appr 10 minutes, the computer shows turning-off screen and turns itself down normally, except it does so for a very long time (tens of minutes) before it finally goes down.

How it started
The problem started 3 days ago with shutting down a computer. I have clicked shut down the computer. Windows showed "turning off" screen with the progress of some update. I wasn't aware the Windows updated but I didn't care much. The shutting down took several minutes (as it sometimes happens, so I didn't consider it as a problem at all). The following morning the computer booted very slowly for the very first time.

I am especially worried about that several minutes before the BIOS screen. It makes me think that re-installation may not fix the issue.
Any suggestions on what should I test or try? Thanks a lot for any help

I have tried to restart the computer several times. I don't use "fast start up" option or hibernation (I always boot fresh).
I have tried to search for Windows updates (no updates).
I don't use any external antivirus. I use only default MS Defender with all suggested options turned on.
I have not yet flashed the latest firmware for my motherboard. I was waiting for advice to avoid making the situation worse. Programs seem to work normally and I haven't noticed any slowing down.
I don't see any suspicious activity in Task Manager either (I am not an expert so I have only checked it there is anything which would consume lots of RAM or CPU power).

• Microsoft Windows 10 Professional (x64) Build 19042.804
• APU: AMD Ryzen 3 2200GE
• no dedicated graphics
• 16GB RAM (2GB are dedicated for integrated graphics)
• SSD (the system has 200GB SSD with over 80GB free space) + additional HDD for data

 

Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.