Windows 10: Computer shutting due to this. How to resolve?

DescriptionThe computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a 0x0000000000000403, 0xfffffa812f805808, 0x81000001e9c0b867, 0xfffffa812f005808. A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: f764de33-c7ec-4962-9f0d-e3967b826df4.

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shutting down computer

Hi,

Thank you for posting your query on Microsoft Community.

I would appreciate if you could answer a few questions to narrow down the issue.

• Did you try to shut down the computer manually by pressing Alt + F4 or Alt + Ctrl + Delete?
• Did you try sign-out from the account and restart the computer?

I suggest you to install all the available update and check if it resolves the issue.

I also suggest you to run the Power troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Power.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Please do not hesitate to contact us if you need further assistance. We will be happy to help.

Thank you.

 

Windows 10 Pro (fully updated) will not shut down properly

Hi Chayan,

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• How exactly are you shutting down the computer? Is it from Start menu?
• Did you try shutting down by pressing and holding the power button?
• Did you make any recent changes to the computer settings?
• Did you plug any external device to the computer?

I would like to inform you that it is bit difficult to pin point on the exact reason behind the issue unless we get the answers for the questions asked above.

As an initial troubleshooting step, I suggest you to press and hold the power button and check if the computer able to shut down completely.

If the issue persist try unplug plug the charger\power cord from the power source and check if the issue persists, this may also arise due to any fault in the power source.

If the above steps doesn’t work, I suggest you to check if the fast startup option is enabled.

• Access control panel by right clicking on the Start menu.
• Choose Power options.
• Select Choose what the power buttons do and check if it is enabled.(Disable it if enabled)

Please let us know if you are able to shut down the system properly after following the above steps. If the issue persists, please reply with the required information. We will be glad to assist.

Thank you.

 

win 10 will not shut down properly

Hi Richard,

Usually, this issue occur due to outdated or corrupted device drivers, services or processes which are not shutting down properly, or third-party programs that prevents your computer to shut down properly. For better assistance, we'll be needing additional
information:

• Have you made any recent changes on your computer prior to the issue?
• Is this an error message Explorer\windows\settingsync\BackgroundUploadTask? If yes, where are you getting this message?
• If possible, can you send us a screenshot?

Meanwhile, we suggest that you run the Power troubleshooter as an initial troubleshooting step. To run the Power troubleshooter, follow the steps below:

• Press Windows key + X and select Settings.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Power
  and click Run the troubleshooter.

We'll keep an eye out for your response.