Windows 10: computer sleep problem

my computer will auto sleep after 10 min, after 10 min, my laptop will go to sleep, but cannot open the laptop, in this case, the power is on, able to hear the voice and the keyboard also can function just the screen display blank whatever you press which button in keyboard or move the mouse.

:)

 

Computer sleeping

Hi,

For us to better understand your concern, kindly answer the following questions:

• When did the issue start?
• Were there any changes made on your computer before encountering the issue?
• What are the troubleshooting steps you've done so far?
• Is you computer going to sleep while you're using it?
• How many minutes does it take before your computer goes to sleep?

Hope to hear from you soon.

 

After Windows 10 Anniversary Update Computer Not Sleeping

Hello.

Does disabling the HID-Complaint Touch Screen driver resolves the issue? If yes, we suggest that you disable it and see if your device go into Sleep mode after a period of inactivity.

We also suggest to check if the settings of the Power Options of your device are set so that the device will go into Sleep mode after a period of time. You may follow the steps below to check is Sleep mode is enabled on your device:

• Press the Windows button + X, then click on
  Power Options.
• Click Change when the computer
  sleeps.
• Change the settings to your preferred settings.

Keep us updated on the results.

Regards.

 

Computer Randomly Turns on From Sleep

I only saw this thread now, otherwise I would have suggested this sooner.
I had that same problem you are having, my computer was waking-up from S3 and the culprit was my X7 mouse.
powercfg -lastwake also listed the HID keyboard device which was an extension of the mouse.
Besides going in device manager and setting everything to not being able to wake-up the computer from S3, I also did this to the power profiles:



Worked for me.