Windows 10: Computer started turning off while playing specific games, what might be the cause?

The problem started when Persona 5 Royal came out. While playing the game the computer would turn itself off after roughly 20-30 minutes. My first instinct was overheating, however using the Gigabyte monitor tool none of my systems temps ever even topped 60 degree's Celsius. I thought it might be a spike in volts from my PSU, but monitoring that likewise had no changes and no spikes that I could seeunless it happens instantly at 20 minutes then the logs are trashed. The problem only happens under two situations, I'm playing Persona 5 Royal or Day's Done, no amount of other stress has ever ca

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Windows Update interrupting Games on Windows 10 computer.

Hi,

Thank you for responding.

As you are facing the issues with playing the games as it minimizes during installing the updates.



Do let us know if this issue is specific to any particular game?



Step 1: I suggest you to install all the pending updates on your device before starting to play the game and check if the issue still persists.

• Connect your device to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Step 2: Also, I suggest you to perform
Clean boot to avoid any third party software conflict and check.

Disclaimer: Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

(Applies to Windows 10 as well)

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Turning game mode on causes mouse lag

Hi Kay,

For me to better assist you with this concern, I would like to gather more information about the issue at hand. Allow me to ask the following:

• What updates were trying to install on the background?
• Did the issue appear after the updates were installed?
• What type of mouse were you using?
• Does the mouse lags when playing a specific game?

In the meantime, please start your computer in safe mode and see if the issue persists. Doing so will help us determine whether or not the recent updates have triggered the problem. Please check the link Start
your PC in safe mode in Windows 10 for the steps.

Looking forward to your reply.

Regards.

 

screen flikkering and low fps when playing fullscreen games

Thank you for the update. Let us further isolate this concern, by disabling Game bar and Game DVR. To do this, you may follow the steps below:

How to disable Game bar

• 
  Right-click the Start button.
  
• 
  Click Settings.
  
• 
  Click Gaming.
  
• 
  Click Game bar.
  
• 
  Click the switch below Record game clips. Screenshots, and broadcast using Game bar so that it turns
  Off.
  

How to disable Game DVR

• 
  Right-click the Start button.
  
• 
  Click Settings.
  
• 
  Click Gaming.
  
• 
  Click Game DVR.
  
• 
  Click the switch below Record in the background while I'm playing a game so that it turns Off.
  

If the issue persists, I suggest that you create a local user and check if the same issue will occur.

Keep us updated.