Windows 10: Computer stops reacting to mousepad and crashes - help

I've had the same issue where my computer kind-of freezes. It responds to keyboard keys, but not the touchpad. It crashes after a while. I've tried looking at the event log, and it often reports event 1010 or event 454, but I'm not sure if they're actually related to the issue.

:)

 

Mousepad stops working when disconnecting power on my laptop with windows10

Hi Schiet,

Thank you for posting your query in Microsoft Community.

The issue could be if the drivers are either not updated or get corrupted. So, I would suggest you to update the mousepad drivers and check if it helps you to fix the issue.

The issue could also arise due to outdated drivers that might not be compatible with Windows 10. So, I would suggest you to keep checking your Windows updates not only important one but optional too. If any available try to install them and see
if it helps you to fix the issue.

First, try to install all of the Windows updates available and if issue persists, try to update the mousepad drivers by following the steps provided in the article mentioned below.

How to: Install
and Update drivers in Windows 10

Run Hardware Troubleshooter and see if it helps to resolve the issue. Please follow the below steps.

• 
  Type Troubleshooting in the search box and hit enter.
  
• 
  Click on Troubleshooting tab.
  
• 
  Click on view all option on the upper left corner.
  
• 
  Select the Hardware and Device options from the list.
  
• 
  Click Next to run the Hardware
  and Device Troubleshooter.
  

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help.

Thank you.

 

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Mousepad not working after windows 10

Hi Bon,

Thank you for your interest in Windows 10.

I’m sorry to know that Mouse pad is not working after upgrading to Windows 10. Don't worry, I'll be happy to assist you with this.

Method 1:
Run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + W”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices
  option.
• Follow the On Screen instructions.

Method 2:
Un-install and re-install mouse pad drivers from the manufacturer’s website and see if that helps:

Step 1:
Un-install the drivers:

Follow these steps:

• Press “Windows Key + W” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the mousepad drivers and select “Uninstall”.
• Restart the computer once it is uninstalled.

Step 2: Download the latest mousepad drivers for Windows 10 from manufacturer’s website and check if it helps.

Please feel free to contact us, if you need any further help we would be glad to assist you.

Thank you.