Windows 10: Computer turns on but doesn’t respond to mouse or keyboard on Lock Screen

My pc was having this problem a bit before but if I restarted it enough it would work. One day my power went out while it was on and no matter how many times I restart it it won’t work.

:)

 

Notebook keyboard, touchpad, and mouse fails to respond

Ever since I have taken this Dell notebook out of the box or not long after that, it has been giving me trouble with the keyboard, touchpad, and mouse. When I go to wake the computer from sleep or even turning it on after a night's rest, the keyboard, mouse, and touchpad do not respond to the computer. The cursor (if I am typing something) and the mouse pointer freezes up and it makes the computer not usable until it responds. The keyboard also has a backlit caps lock key. When this happens, the light on the caps lock key does not light up. I have ran tests on it from Dell and the program (Dell Support Assist) says that everything passed and there is nothing wrong. There is something wrong. A brand new computer from the factory should not be doing this. The notebook is a Dell Inspiron 15-3552. I don't have it listed in my specs yet.

Help is appreciated!

Thanks!

 

Exit Lock Screen - Keyboard or Mouse click


I have multiple computers with the Win10 (64 bit) update. On two of the computers, if I enter the lock screen by using the Start-L keyboard shortcut, I can exit the lock screen (and enter the log on screen) by clicking the mouse or hitting a key. However, if there has been an extended period of time (e.g. overnight), on one computer I can only exit the lock screen by pressing a mouse button. On another computer I can only exit the lock screen by hitting the keyboard. I would like it to be able to use either to exit the lock screen. Some deltas:
Computer 1 (mouse exit works) has wireless bluetooth mouse and keyboard.
Computer 2 (keyboard exit works) has a wireless keyboard, but it is IR (so the IR receiver is tied to a USB port). The mouse is a Wacom mouse that works with my drawing tablet. The tablet is attached via USB.
I upgraded both computers from WinXP 64bit, and did not have this issue.
Any ideas? I'm thinking the devices must be entering some quiescent state when 'off' for a period of time, but, like I said, this did not happen with XP.

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.