Windows 10: Computer unresponsive when waking from sleep

Computer: Page Not Found | HP® Official Site

I've sent it in once to replace the motherboard and replaced the SSD drive on my own

Every now and then, maybe 1% of the time, when trying to wake the computer from sleep mode, the power button will turn on, the wifi light (f12) will turn orange, the fans will start running, but the computer doesn't get any further than that. The screen remains lit, but dark, the caps lock light doesn't turn on or off, and no mouse/keyboard input is registered. It appears as though the operating system has frozen (this is just a guess). Eventually I just have to hold the power button until it turns off. Things I have tried:

-Virus Scan
-sfc /scannow
-Updating drivers
-Windows Updates
-BIOS updates


This may just be me, but it appears that hitting keys multiple times (i.e spamming the space bar instead of hitting it just once) lowers the chance of it happening. This also happens regardless of if I try to wake it by pressing the power button once or if I hit a key. This problem existed before I swapped the old hard drive for an SSD drive, so it's not linked to the drives. This only happens when waking from sleep, not when turning on the computer for the first time. Does anyone have an idea as to why this happens?

:)

 

after putting my desktop to sleep the mouse and keyboard are no longer active

For months I was able to put my computer to sleep and wake it up with a mouse movement. Now I have three icons over to the left when it wakes up and the mouse/keyboard are unresponsive. I have to shut the computer down and restart to boot up.

Moved from: Windows / Windows 10 / Desktop, Start, & personalization / Start Menu

 

Found a bug!

I have Windows 10 x64 bit. When the computer wakes up from sleep, It asks for a password and then changes to a Sign In button. Then the mouse is unresponsive. It's acting like the buttons aren't there. This goes on for about 20 to 30 minutes. Not a big
deal, just REALLY annoying.

 

Hi ConceptEight and welcome to Ten forums!

Sleep issues are difficult to resolve, just to warn you *Smile Especially with high end laptops

Did you check HP support pages? Sleep and hibernation issues

I would start with disabling fast startup

 

When you mean by difficult to resolve? As in the issue is somewhere deep where it can't easily be fixed?

And yes I've done everything on that page. Doesn't fast startup only come into play when fully shutting down the computer?

 

Difficult, as it happens one time in a hundred.. One can get misbehavior of individual component, but in your case (trouble when waking from sleep), problematic events are not stored, as computer crashes and resets itself...

Fast startup causes troubles in some cases. It is also mentioned in HP troubleshooter, but probably with other words..

In your case (one in a hundred), I would look in some possibility that could occur... Bluetooth connected device maybe, or USB device (legacy one) that is not always connected.

 

Fast Startup depends on a system file called hiberfil.sys. Typically 8-12GB in size, depending on your specs. When enabled, it dumps active memory to the hiberfil.sys, so at startup it can initialize almost everything with reloading from scratch. Sounds good, but there are drawbacks. If it shuts down and saves any error conditions, they will be right back at startup. If you have an SSD, it has no speed advantage and can increase wear and tear considerably. Best advice from many here, unless you have a really, really good reason to use it, kill it.


Cleanest and quickest way to kill Fast Startup and get that 12GB file space back is to run this command at an admin command prompt:

powercfg -h off

I would follow Andre's advice and try this first before diving into other areas.

TC

 

TC, I think he wants to keep hibernation. This is laptop and it comes handy *Wink

ConceptEight, check this conversation ... tomshardware.co.uk | envy-15t-shutdown-sleep-problems

 

That qualifies as really good reason. Fast Startup off, at least. *Wink

 

I'm back now, thank you for all the advice. I've disabled Fast Startup and see what that does. I looked through that link and didn't really like the suggestions; never turning the hard disk off isn't really the solution i'm looking for, and it's not that the keyboard doesn't wake up the computer at all, the screen lights up, the power button light is solid, and the fans start running, it just doesn't get any further than that.

 

Sorry, should tell you to check specific post (further down ...)

More detailed (from the link above...)

 

Thanks for following up, but the problems listed at this link:

Sleep, shutdown and hibernation issues after upgrading to Wi... - HP Support Forum - 5213861

Don't really seem to be describing the problems I'm facing. The link detailing that the MEI driver isn't working

[SOLVED] Windows 10 - Laptop won't go into sleep mode - HP Support Forum - 5171069

is from people experiencing the problem that their computer won't go TO sleep, not not wake up from it. Or is the MEI driver responsible for both of these?

Sorry for the poor formatting of URL's, I am kinda lazy