Windows 10: Computer won't recognize plug-in headphones after I connected AirPods

I have an HP Pavilion x360 and some Samson SR850 headphones, and they've never given me trouble. Recently I got some AirPod Pros, and I decided to try and connect them to my laptop for Zoom classes. It was pretty easy to connect them, but after I disconnected them and plugged in my Samson headphones, the audio continued to come through the built-in computer speakers. I checked the output devices, but the computer isn't recognizing the headphones at all. They work after a restart, but I'm not sure why, and I don't want to have to restart my laptop every time I want to switch headphones. Any idea what's up? I can try and provide more info if needed. Thanks.

Laptop model: HP Pavilion x360 Convertible 11m-ap0xxx

OS build: 18363.1316



Edited to add more info.

submitted by /u/cutesyloser
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:)

 

Headphones Not Recognized as Plugged In

I installed the Conexant driver from the manufacturer's website and ran in compatibility mode for Windows 8. Still the same problem; headphone jack is not recognized at all.

Windows 10 HD audio driver still lists headphones as a playback device, but their status is always "not plugged in" even if they are plugged in.

This is a new laptop (just bought last month from the Microsoft store) and came preinstalled with Windows 10.

 

Headphones Not Recognized as Plugged In

I installed the Conexant driver from the manufacturer's website and ran in compatibility mode for Windows 8. Still the same problem; headphone jack is not recognized at all.

Windows 10 HD audio driver still lists headphones as a playback device, but their status is always "not plugged in" even if they are plugged in.

This is a new laptop (just bought last month from the Microsoft store) and came preinstalled with Windows 10.

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.