Windows 10: computer wont run correctly

I would like to know why it is so damn difficult to get hold of MS to fix my computer. Used to be call a numberand someone took control of my computer. Now all you get is the run around. Why am I paying good money for help and cannot get it

:)

 

Computer not scrolling correctly?

Hi Lala,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

I would suggest you to uninstall and reinstall the latest mouse driver from manufacturer web site and check.

• Press Windows and X keys together
• Click on Device Manager.
  
• Select Mouse and other pointing devices from the list.
• Click on Update drivers by right clicking on the driver.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

CCleaner 64 bit wont run.


Hi Cliff S. Thanks a lot.

I did not run SFC initially because in my understanding SFC checks the system files only, and is not effective for third party tools. Still I did it as you suggested, it found nothing.




I havent tried Dism yet ... please guide me about it in details. I am unaware of it.

C:\Users\<username>\AppData\Local and C:\Users\<username>\AppData\Roaming does not contain any CCleaner entry after it is uninstalled. I sehed everywhere in C:\Users\<username>\AppData .... no entry for CCleaner. Should I look at any other place too?

There were some in Regedit. Like

• Computer\HKEY_CLASSES_ROOT\cclaunch
• Computer\HKEY_CLASSES_ROOT\cclaunch\shell\open\command
• HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shell\Open CCleaner...
• HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shell\Open CCleaner...\command
• HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shell\Run CCleaner

Five in total. Deleted those, will try another installation now and will let you know.

Hi topgundcp. Thanks a lot to you, too.

I tried your suggestion, got the same result. *Sad