Windows 10: Computer won’t turn on.

Recently this week my computer has been having some issues. 1. My user account wouldn’t login (still can’t) 2. Now windows won’t even load the sign in screen.

I have files I need to backup!

The other day, for my account. It said user account failed to load and now is stuck on a preparing windows loop. Other accounts would work but now it won’t turn on.

Any help is appreciated.

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:)

 

Windows 10 won’t boot

Hi Tanner,

For us to properly isolate the looping issue with your Windows 10, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

For possible resolution, we suggest that you follow the Startup Repair steps below:

• Turn off your computer.
• Turn on your computer. As soon as you see the Windows logo with the spinning dots, press and hold down the power button until your computer turns off. Do this process
  twice.
• Turn on your computer for the third time, and let it load.
• It should give you the message: Preparing Automatic Repair.
• On the next screen that would appear, click on Advanced Options.
• Select Troubleshoot.
• Go to Advanced Options.
• Click on Startup Repair.
• Wait for the repair to finish.

We look forward to your response.

 

WiFi refuses to turn on

Hello,

A quick question before we proceed:

Is your computer airplane mode is turn on?

I suggest you to go to the follow the below step and check if you’re able to toggle the Airplane mode:

• 
  Go to settings and click on Network & Internet.
  
• 
  Go to airplane mode and toggle.
  

I also suggest you to check if the function key for Wi-Fi works or not. Kindly
Refer to your computer manual to check which function key do so.

Reply with the necessary information to help you further.

 

Computer turns itself on

Hi Dustin,

To address this concern, we suggest that you follow these steps on how to turn off the fast startup:

• Right-click the Start menu, then select Control Panel.
• Change the view from Category to Large icons.
• Select Power Options.
• Click Choose what the power buttons do.
• Under Shutdown settings, uncheck the Turn on fast startup box.
• Click Save changes.

Let us know how it goes.

Regards.