Windows 10: Computer's monitor is off during update

My computer is updating and has restarted for the first time. I'm not sure if it's on because the monitor is completely black there's no display. However, the status lights are on and the fan is still running. I tried pressing the on/off button before, which interrupted the update and displayed "undoing changes to your computer."Is it normal for the monitor to be off during an update, and will it turn on again? I've been waiting for an hour. It's my first time, LOL.

:)

 

'Generic PnP monitor' issue

Hello Angelica,

I would suggest you follow steps to update the monitor driver:

Press Windows + X keys

Choose Device manager

Click on Monitors

Right click on ‘Generic PnP monitor’ and click on update driver

Tap on Browse my computer for driver software

Tap on Let me pick from a list of available drivers

Choose ‘Generic PnP monitor’ and tap on Next

When you are done please restart the computer.

 

using a monitor to extend my screen

Hi Lou,

There are several possible reasons why your LCD monitor suddenly stopped working. It could be that the graphic driver is outdated or could be the cable used is already damaged.

For us to isolate this problem, we would like to ask the following information:

• Were there any changes made on your computer prior to the issue?
• Have you installed any updates?

In the meantime, please try the following suggestions and see if your laptop will detect the LCD monitor:

• Update the graphic card driver. Check out Update drivers in Windows 10 for the steps.
• Use another cable. Try using another VGA cable to connect the LCD monitor to the laptop.
• Connect the LCD monitor to another computer. To help us isolate the issue, try connecting the LCD monitor to a different computer.

Please let us know how it goes. We're looking forward to hearing from you.

Regards.

 

Unable to access multiple tasks using drag option on dual monitors in Windows 10

Hi Alex,

Provide us additional information to assist you better with this issue:

• Have you made any changes to the operating system that might have resulted in this issue?
• What is the make and model of your computer?

Let us try few of the troubleshooting steps below and check if it helps.

Step 1: Uninstall and update the display driver

Steps to uninstall the drivers for the Display Adapter.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter
  and click on Uninstall.
• Restart the computer.
• Do the same as above steps, right click
  on the Display Adapter and click on Update Driver Software.

Step 2: I suggest you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

If the issue still persists,

Step 3: I suggest you to remove the external monitor, re-add and check with the status.



Hope it helps. Get back to us with an updated status of handling the tasks on dual monitors for further assistance.

Thank you.