Windows 10: Computers starts blue screen error after booting

Hello,Help as I am a stressed PhD student.One day my Acer 515-41G was okay, and the next was crashing constantly or not even turning the screen on. Did not update on that night.When I turn it on usually it shows the blue screen error IRQL NOT LESS OR EQUAL.Sometimes I can boot it, and work like half hour before it crashes.Please help as I can’t afford to buy another computer.

:)

 

Blue screen error

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are getting a Blue Screen error on your computer. I’ll certainly help you with the issue.



However, please let us know:

• What is the complete Blue Screen error message you receive?
  
• Are you aware of any changes made to the computer prior to the issue?
  
• Are you able to boot the computer to desktop?
  

I would suggest you to unplug all the external devices from the computer except mouse and keyboard and try to boot the computer.



If you are unable to boot the computer to the Desktop, I would suggest you toBoot your PC in Safe Mode: Try booting the PC to safe mode and check if it is still crashing. Refer the article
Start
your PC in safe mode in Windows 10



In case, the PC is working fine in Safe Mode then you may try performing Clean Boot and see if the PC boots normally. Refer the article
How
to perform a clean boot in Windows



Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer.
However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



Note: Please refer the section
Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.



If the PC crashes after performing clean boot, I suggest you to perform hardware clean boot while in Safe Mode and check if that helps.



Hardware clean boot:



I suggest you to follow the steps mentioned below and disable the devices is Device Manager:

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type devmgmt.msc and hit enter.
   
3. Now, expand Display adapters,
   Printers, Sound, video and game controllers one by one.
   
4. Right click on the devices inside the section and click on
   Disable device.
   
5. If asked for restart click on restart later and disable all the devices.
   
6. Close the device manager window and restart the computer.
   

You may also refer the steps mentioned in the article
Troubleshoot blue screen errors.



However, as Thagstrom has suggested, please share the dump files with us to get to the root cause of the issue.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Blue screen error caused by ntoskrnl.exe

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. I have analyzed the dump files and will need the following information:

• When do you get the Blue Screen error?
  
• Are you able to boot the computer to Desktop?
  
• Which build version of Windows 10 is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

The Blue screen error caused by ntoskrnl.exe is related to memory and possibly a faulty driver. I suggest you to follow the steps mentioned below:



Method 1: Boot in to safe mode



I suggest you to boot the computer into safe mode and see if the issue persists in safe mode. Please refer the article

Start your PC in safe mode in Windows 10 and boot the computer into safe mode.



If the computer works fine in safe mode, I suggest you to perform a clean boot in safe mode environment to isolate the issue.

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However,
that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



To perform a clean boot on the computer refer to the article
How to perform a clean boot in Windows.



If performing a clean boot fixes the issue then, please refer to the section
How to determine what is causing the problem after you do a clean boot
to check which program is causing the issue.



Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



Method 2: Run memory diagnostics



Since the Blue screen error is related to memory, I suggest you to run a Memory diagnostic on the computer to diagnose the memory installed on the computer.
Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type mdsched and click on
   OK.
   
3. Click on Restart now and check for problems.
   

For additional information, refer the article
Troubleshoot blue screen errors.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.