Windows 10: Confused about 2 Logins on Windows 11 "Someone Else Is Using This PC"?

I bought a used laptop from a friend and wanted to change the WELCOME Login name on the machine to mine from hers. So when I followed instructions here, instead of switching, it added a second ID to the login page, and all kinds of different choices, cluttering up my main screen, which is confusing and affects other actions. When I try to restart, for example, it tells me someone else is logged in and I will lose my work. If I logout, will I not be able to access that work I did in Edge without being logged in under second name, instead of the first name? My questions:1- If I remove the secon

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Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Can't login to my windows 10 PC

Hi,

Thank you for your interest in Windows 10.

• 
  Are you trying to login to Microsoft account or local account?
  
• 
  If its Microsoft account are you able to login using the web interface?
  

I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and check if issue persists.

Please get back to us with the results of the above instructions.

 

Can't login to my windows 10 PC

Hi,

I tried everything that you suggested.

I am trying to login to Microsoft account.

And I am able to login using the web interface.

I used on-screen keyboard too. But the issue persists. It gives an error, and asks to try again.

Please help. I am stuck.

Thanks in advance.