Windows 10: Connecting bluetooth adapter for xbox one controller into pc causes audio crackling in headsets

I have a Focusrite Scarlett Solo 2nd Gen audio interface.

It works good and all.

Recently I bought Xbox One Controller with Bluetooth adapter to play games on my pc.

But whenever I connect adapter itself even with controller turned off, sound in my headphones, connected to audio interface, starts crackling.

I assume, it somehow connected to bluetoothness of the adapter and ability of it to transmit sound. It's sound like some kind of bufferization issue.

Also there is some little crackling when I connect controller via cable, but only on connection 1-3 sec, so it doesn't disturb me much.

I tried already:

1 playing with cable, and sound is good except for on connection which I wrote above. But I specially bought wireless adapter to play without cable

2 I've connected controller, plugged in headphones into it by the way, sound in controller is without issues, so in my windows sound settings appears 'xbox one sound output'. Then, I tried disabling it in sound settings, in device manager, but nothing works - crackling is still there.

3 I've searched for something like 'hands free' option in my sound settings, but couldn't find it in audio interface sound settings nor xbox sound output settings


Is there an option just to disable sound output to controller at all, because I will not use it, so there will be no issues with sound with my audio interface?


I really want to play wireless but with my good audio setup, so I don't want any cables into the controller, and don't want to connect headphones into it too.

:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox One Controller Wireless PC Adapter help.

Source: Connect Xbox One Controller to Windows PC | Xbox One Accessories


In this situation, these two links might be helpful to you:

• How to Get the Xbox Accessories App for the Xbox Elite Wireless Controller
  
• Set Up the Xbox Wireless Adapter for Windows | Xbox One
  

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator