Windows 10: Connecting Bluetooth JLab Go Air wireless earbuds leads me to blue screen of death

When I connected my bluetooth jlab go air wireless earbuds to my windows 10 pc, i was brought to the blue screen of death and its a never ending loop of turning off pc -> blue screen of death. And yes, i have unplugged the pc and monitor. And i dont feel like factory reseting my pc because of the data stored on it

:)

 

Issue connecting JLabs Wireless/Bluetooth Headphones.

I have a pair of
JLabs Wireless Bluetooth headphones (click link to see the exact type of headphones) that connect to my cellphone just fine... however I just purchased a new laptop which happens to have Bluetooth capabilities. I was excited to try and connect my JLabs
headphones to my new laptop however, I cannot get my headphones to pop up in the Device list. My headphones are turned on ready to be paired and I get nothing.

I open the Bluetooth Settings and click on "Add Bluetooth & other devices"





And then I get this screen that pops up with three options - "Bluetooth," "Wireless Display," and "Everything else."





It doesn't matter if I try with "Bluetooth" or "Everything Else" (It's not a wireless display so clearly that is not the one to use... however I did try it and it didn't find my headphones either).... But no matter what I do, this
is the screen I get and NO OPTIONS pop up below.... I did turn on the Bluetooth on my cellphone to test it and my cellphone did pop up in the options... but I get a big fat zippo from my headphones.





Soooo..... I dunno why it's not working...

***Modified title from: Trying to Connect JLabs Wireless/Bluetooth Headphones but it cannot find the device***

 

Connecting Bluetooth Earbuds to my Laptop

Here's how to connect your Bluetooth earbuds to your PC. It's mostly about Bluetooth, rather than Windows. And if you were hoping the process would be simple and obvious ... guess what? It's not.

Bluetooth is actually a wireless network technology, very similar to WiFi. What you have are actually
Bluetooth-enabled earbuds, because they have the ability to connect to a Bluetooth network.

The unique thing about a Bluetooth network is that the network exists only between your Bluetooth-enabled earbuds and the Bluetooth adapter in your computer. That makes a Bluetooth network more secure than a WiFi network, because anyone can join a WiFi network.

Get ready, here we go:

Step #1: Make your Bluetooth devices discoverable: Put your earbuds and your Bluetooth adapter into discovery mode. That's like joining a dating website - you've made yourself discoverable to other people. The instructions that came with your earbuds
should say how to put them into discovery mode. Putting your Bluetooth adapter into discovery mode is a two-part process:

• Go to Start > Settings > Devices > Bluetooth and other devices and add your computer's Bluetooth adapter as a 'device.'

• Once you done this you'll see the control to turn Bluetooth 'on.'

Step #2: Pair your earbuds to the Bluetooth adapter. This is like exchanging contact information with someone on that dating website. Your earbuds and the Bluetooth adapter exchange information, so they don't have to go through the whole setup process every
time you want to you use Bluetooth-enabled earbuds. Once your earbuds are paired, they show up in the list of devices on that same page in the Settings app.

Here's how my Bluetooth-enables earbuds look:





Step #3: The final step is to actually meet the person you found on the dating site. In Bluetooth, as in life, that's called 'connecting.'





Now your earbuds are ready to use.

Of course, there are many gotchas that you might encounter, but let's see how far you get with the above.

 

Issue connecting JLabs Wireless/Bluetooth Headphones.

Hi NikitaRomeo,

Thank you for writing to Microsoft Community Forums.

I understand that it can get difficult if the applications are not working as expected. I see that you have tried few steps that might help us. However, we can go ahead and try few steps to see if we can resolve this issue.

1. What is the make and model of your system?
   
2. What is the version of Windows 10 you are using? You can refer this article to
   
   Check for operating system information in Windows 10.
   
3. Were there any changes made to the operating system recently?
   

Method 1: Bluetooth Support Service is running.

1. Hold down the Windows logo key and press the R key to bring up the Run
   box
2. Type services.msc and press Enter.
3. Right-click Bluetooth Support Service, then click Start. (If the Start option grayed out, then click
   Restart.)
4. Right-click on Bluetooth Support Service again, and this time click
   Properties.
5. Set its startup type to Automatic. Click Apply, and then click
   OK.
6. Hold down the Windows logo key and press
   I key to bring up the Settings window, and make sure the Bluetooth option is there.

Method 2: connection/detection issues with Bluetooth and Fix Bluetooth problem:

I suggest you to refer this article
I have connection/detection issues with my Bluetooth device and

Fix Bluetooth problems in Windows 10 , check if that helps.

Method 3: Customer Support FAQ.

I also suggest you to refer this article on Connect
to Bluetooth, Pair to your device, and check if that helps.

Please reply for all the required information to help you further.

Regards,