Windows 10: Connecting problem with my bluetooth earphones..

My bluetooth earphones are alright i tried connecting it to my other devices and it worked perfectly. My laptop is the main problem i can connect my bluetooth earphones but when i watch a video the audio suddenly starts cracking or sometimes i couldn't even hear any voice. I tried resetting or reinstalled windows but it didn't work. I also changed the earphones i used but it still the same.

:)

 

Bluetooth earphone connected, but no sound.

My Bluetooth earphone is been connected in windows 11 and it's showing connected. I can even pause and play by tapping on the Bluetooth earphone but the sound is coming from laptop's speaker and not from the Bluetooth earphone. Wired headphones are working fine and only Bluetooth is having this problem and it occurred after the last update ,until that my Bluetooth earphones were working fine with the same laptop. I tried all possible ways...Can someone please help me with this. Please. It's been a month since I'm struggling with this issue.

 

Connecting my Earphones via Bluetooth

I am unable to connect my earphones to my Matebook x pro, I was wondering if it was cause I had already connected them to my own phone, as it wont even appear to the list of devices available for Bluetooth.

 

Bluetooth connection with wireless earphones

Hi Amrita C.,

I'd like to know more about your concern. Kindly verify if this is the first time that you will connect the wireless earphone to your computer. Have you tried connecting the wireless earphones to another device? If so, are you experiencing the same issue? Which
operating system are you using?

Meanwhile, you can run the Hardware and Devices troubleshooter. Follow the steps below if you are using a Windows 10 device:

1. On the Start menu, type Troubleshoot and then hit
   Enter.
   
2. Under Find and fix other problems, click Hardware and Devices, and then select
   Run the troubleshooter.
   

Let us know how it goes and we'll assist you further if needed.