Windows 10: Connection to online games is having issues but all other desktop apps are fine

hello, I started to experience having small amounts of packet loss during my online gaming sessions 3 days ago, I play games such as apex legends, the finals and valorant. all issues started at the same time. usually while in game, the minute is fine but as i get to the part where i actually play the game im faced with rubber banding, packet loss and speed up lag. with finals it straight up kicks me off the game, apex and valorant make it so unbearable i cant play. What I have already tired:- resting router- calling up ISP and going through standard troubleshooting procedures.- resetting my ne

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Modern apps not connecting to internet, desktop apps work fine.


Hi,

As the post title suggests, I am having trouble with the modern apps and connectivity. It feels like half my computer will connect to the internet, and the other half won't. Desktop apps like Chrome, Steam, Outlook, iTunes etc. all connect to the internet fine, but any of the Windows apps like Xbox, Store and (most frustratingly) Settings will not connect.

In my network and sharing centre in the control panel it says 'You are not connected to any networks' - but in the system tray, and in the settings app it shows me as connected to my home wi-fi. I am on a desktop, and using a USB wireless adapter. I don't think the adapter is the problem as I have tried it on another desktop in our house on Windows 10 and it worked fine. Curiously also, when I click 'Adapter settings' in the control panel, it shows the wifi connection.

I've tried updating the drivers for the wireless adapter, both through the Windows update and adapter website but to no avail (and as I mentioned, it seems the adapter works fine elsewhere). I've updated manually to the latest Windows 10 Pro build, i've done a DNS flush, I've tried disabling firewalls and anti-virus, I've tried disabling startup apps, I've done a clean install of Windows 10 and still am unable to fix the issue.

If anyone has any ideas that might help that would be great. I'm happy to provide any more information if people need it.

Thanks very much.

 

About the desktop apps

Hi,

Thank you for posting your query in Microsoft Community. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to connect to internet from desktop apps on Windows 10, we will help you to resolve this issue.

• Kindly let us know if your computer is connected to wired or wireless connection.

I suggest you to login through Microsoft account and check if the issue still persists.

Also, I suggest you to run Internet connection troubleshooter
and check if it helps:

Steps:

• Type Troubleshooting in Search box from the desktop and select
  Troubleshooting.
• Click on View all from the left pane of the troubleshooting
  window.
• Select Internet Connection to run Internet Connection troubleshooter.
• Follow the onscreen instructions.

Hope it helps. Feel free to contact us for any further assistance on Windows Operating System, we will be happy to help you.

 

Issue with Gaming resolution in Lumia 535.

Hi Balavarisrikanth,

• What is the exact issue are you facing games? Is it a online game or playing through any app?
• Is this issue specific to any game?
• Do you get any error message while trying to play?

If you are facing this issue with store games, I suggest you to try the steps mentioned in the below article and check if this helps.

Lumia troubleshooting and repair

Support options for Nokia, Lumia, and feature phone devices - Microsoft Support



Note: From the above link navigate to Other problem
> Problem not listed in the troubleshooting tool and try the steps.

Kindly let us know the above information and status of the issue to assist you further.

Thank You.