Windows 10: Connectivity issues - Microsoft sculpt keyboard/mouse combo & docking station

Discus and support Connectivity issues - Microsoft sculpt keyboard/mouse combo & docking station in Windows 10 Drivers and Hardware to solve the problem; I'm having an issue when I undock my laptop via usb type 3 cable (lenovo thunderdock) and when I re-dock, the keyboard and mouse won't connect . The... Discussion in 'Windows 10 Drivers and Hardware' started by Mr PuttPutt, Dec 4, 2019.

  1. Connectivity issues - Microsoft sculpt keyboard/mouse combo & docking station


    I'm having an issue when I undock my laptop via usb type 3 cable (lenovo thunderdock) and when I re-dock, the keyboard and mouse won't connect . The peripherals connect via a usb receiver. The only way I can reconnect back is via a restart of the entire laptop. When I doesn't want to connect, I check device manager and I see 2 or 3 usb device errors but they're not specific to microsoft products. Errors are under the USB controller group.


    I have removed these entries with the exclamation point and they make the OS resinstall it back upon reboot, but it still doesn't allow to connect w/o changing any apps that are running.


    Anyone else experience this? I see some threads/posts in different web locations but it's not about docking/undocking triggered.


    I re-installed the microsoft keyboard/mouse center software already.

    :)
     
    Mr PuttPutt, Dec 4, 2019
    #1
  2. msftcge Win User

    Keyboard and Mouse not working with Surface Dock and Windows 10

    I have just upgraded to Windows 10 I on my Surface Pro 3 with a Surface Docking station. My Microsoft Sculpt mouse and Ergo Keyboard pair has a dongle that is connected to the ports in the dock. The computer will not recognize the mouse and keyboard.
    When I move the dongle directly to the Surface USB port, they are both recognized. This issue did not happen with Windows 8.1.

    I have tried deleting the drivers as well as the Mouse and Keyboard center and it did not work. Any suggestions?
     
    msftcge, Dec 4, 2019
    #2
  3. jackin Win User
    I cannot connect to home Wi-Fi off the docking station but not on docking station.

    1. I cannot connect to home Wi-Fi off the docking station but not on docking station.
    2. When i'm on docking station system says i'm connected to home Wi-Fi, but when i browse says not connected.
    3. Other devices connected to home Wi-Fi has no issue.
    4. What steps can i take to resolve the issue other than updating Wi-Fi adapter driver?
     
    jackin, Dec 4, 2019
    #3
  4. Connectivity issues - Microsoft sculpt keyboard/mouse combo & docking station

    Sculpt mouse without USB dongle won't work with Keyboard Mouse USB combo

    So I own the sculpt comfort desktop combo (link below). It came with a keyboard, sculpt mouse and USB receiver.

    Sculpt Comfort Desktop | Ergonomic Keyboard | Microsoft Hardware

    The right click on the mouse stopped working so I ordered a new Sculpt Mouse (link below) however this one I'm having trouble connecting to the transeiver from my previous keyboard/mouse combo. Anyone know how to fix?

    Sculpt Comfort Mouse | Microsoft
     
    SonuBhuthal, Dec 4, 2019
    #4
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Connectivity issues - Microsoft sculpt keyboard/mouse combo & docking station

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