Windows 10: Consistent Blue Screen of Deaths in my laptop: "video_dxgkrnl_fatal_error"

So for the past 2 days my HP Omen 15 2021 ver. has been getting BSOD'ed with the error code "video_dxgkrnl_fatal_error" for windows 10. It just started doing this randomly and has been consistent for a while now. It sometimes doesn't detect the Nvidia DGPU too, but it eventually comes back after a few restarts. I've already tried the ff and has not worked:Reinstalling drivers, using old driversDisabling fast startupI ran system diagnostic checks of sorts and did not detect any issuesHowever, I tried disabling the pre-installed windows antivirus and used a different one instead, and the BSOD

:)

 

blue screen of death

Hey there

I will help you out with this.

Microsoft has a website readily available which consists of the steps to fix the Blue Screen of Death issue. You can check it out here - https://support.microsoft.com/en-us...n-errors-5c62726c-6489-52da-a372-3f73142c14ad

The steps may be a little complicated but I recommend following each one of them carefully.

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

1803 update causing PC crash with Blue Screen of Death

Hello annebinding,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the following questions:

1. What is the make and model of the computer?
2. What is the exact error code/message you receive regarding the Blue Screen of death?

I understand that you are facing an issue regarding Blue Screen of Death. A faulty device driver or system service might be responsible for this. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate BSOD.
We will look into this for you.

I would suggest you to follow the troubleshooting steps mentioned in the following article step-by-step and see if it works:

• Troubleshoot blue screen errors
  

The Operating System is designed to automatically receive new updates by default. We recommend not to stop the updates, since the updates consists various security patches and latest driver updates which helps to keep the computer safe and secure. Windows
Updates will eventually need to be installed and downloaded, regardless of your update settings. However, you may temporarily pause updates from being downloaded and installed.

To know more on how to pause updates, you may refer to an article on:
Manage updates in Windows 10.


Kindly get back to us with the results, we are looking into this for you and we will be glad to assist you if the issue persists.

Regards,

Mala S

Microsoft Community - Moderator