Windows 10: Constant BSOD MS Surface Pro 7 Tablet

I started getting BSOD 20th June 2020 after I did a Win 10 update. This is on my MS Surface Pro 7 tablet, it did not affect my Win10 desktop. I am in Australia and purchased the Tablet direct from Microsoft in January. I ran the Win10 update on 22nd June and this did not solve it either. I read articles on the Community and rolled back both updates in Safe Mode, disconnected my back-up drive and did not use any USB sticks, checked for recent drivers and found none. Ran the Memory Diagnostic Tool several times - no issues. I tried reading Minidumps but this was Admin only and despite being the only user and Admin, I could not read or analyze.


Still having problems - 6th July I took it to our local computer consultancy. Picked it up 15th July; over a week on the bench, not running any software, with only the blue-toothed MS mouse & keyboard, it did not crash once not sure how they knew as it just restarts, they ran the Win10 updates and reviewed my written list of issues and said it was probably a warranty issue. They didn't charge me for the service.


Here's a link to my latest Minidump

https://1drv.ms/u/s!Avrp5QDsvdyAi1hUW2SEAgkAcleI?e=38c5G2

I have some others that I could share


In my process of elimination, I found that MS Solitaire Collection would make my system crash 6 to 10 times an hour. I uninstalled and re-installed with no change. I have now uninstalled. I get crashes when playing MS Jigsaw or working on MS Edge, and MS Office Word / Excel - really annoying because documents don't save and I have to start again. I still get crashes, but they are less now I am using Firefox and Thunderbird. I suspected memory as Solitaire would return me to where I was 5 to 10 mins before the crash, as did MS Office.


Problems in addition to the BSOD errors were - reporting the Tablet had no blue-tooth therefore could not connect to keyboard & mouse, no WiFi to connect to printer, spurious pixels, Solitaire with blank cards, having to force power on, black screen with constant swirling blue circle had to force shutdown, Application error RuntimeBroker.exe, mouse and keyboard would freeze for seconds, then suddenly dump 20-30 typed characters, one re-start Windows didn't load correctly, audible clicks while speakers muted, Thunderbird.exe unable to start correctly Ox0000102, Start bar not working, Firefox tabs crash.


BSOD error messages from most common to least, but not all listed with any file names

System_Service_Exception wdiwfi.sys winbase32.sys win32full.sys

Memory_Management

IRQL_Not_Less_or_Equal winbase32.key

Thread_Exception_Not_Handled

System_Thread_Exception

Critical_Process_Died

PFN_List_Corrupt

Faulty_Hardware_Corrupted_Page

Page_Fault_In_Non_Paged_Area fltmgr.sys

System_Thread_Exception_Not_Handled dxgmms2.sys

DPC_Watchdog_Violation

Kernel_Security_Check_Failure

KMOD_Exception_Not_Handled classpnp.sys

System_Exception dXgm2.sys

Driver_Verification_DMA_Violation

Kernel_Stack_Inpage_Error

Unexpected_Kernel_Mode_Trap

Critical_Kernel_Power

Kmode_Exception_Not_Handled ndis.sys

Event tracing fatal error

Kernel_Mode_Heap_Corruption


Any help most appreciated, as I have done all I have found to do.

:)

 

New to windows 8 - just got MS surface pro

You can install any WINDOWS program you want. That is the beauty of the surface pro... Of course you are limited by the specifications of the device itself.

 

MS Surface Keyboard Cover not recognized by MS Surface Pro 3

My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

• Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
  
• Performed the standard two button shutdown procedure - https://support.microsoft.com/en-us/help/4036280/surface-force-a-shut-down-and-restart-your-surface
  
• Update "HID keyboard" device in Device Manager.
  
• Uninstall and reinstall "HID keyboard device" in Device Manager.
  
• Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
  
• Updated all Windows 10 patches to date.
  
• Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
  
• Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 from Official Microsoft Download Center)
  
• Reset Surface Pro 3 while keeping personal files
  
• Reset Surface Pro 3 and deleted all personal files
  
• Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
  
• Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - Surface Pro 3 Battery drain along with type cover connector failure )
  

A breakdown of the steps I've done to sometimes get it working

• Leave Surface Pro 3 on about 2 hours on battery only.
  
• Power on Surface Pro 3.
  
• Working Keyboard.
  
• Turn off Surface Pro 3 (or reboot)
  
• Keyboard not working anymore
  
• Another similar user here - Surface 3 type cover issue
  

Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator