Windows 10: Constant BSOD - TPM Error Event ID 15

Nearly everyday for the past couple of months, I have experienced multiple blue screens. The error code that shows on the BSOD changes every time, some times its IRQL_NOT_LESS_OR_EQUAL, sometimes its SYSTEM_SERVICE_EXCEPTION, etc. However, event viewer shows me a TPM error pretty much every time I blue screen which is as follows: "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error in the TPM hardware, which prevents TPM services such as data encryption from being used. For further help, please contact the computer manufacturer" Event ID 15. I don't

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Event Viewer Error -TPM -Event ID 15

So this error continuously pop up in my event viewer.

Description -

General -

The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Details -> XML View ->

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />

<EventID>15</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2020-06-03T01:12:46.812144800Z" />

<EventRecordID>54387</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="444" />

<Channel>System</Channel>

<Computer>illuSioniSt</Computer>

<Security/>

</System>

- <EventData>

<Data Name="locationCode">0x1c0004f3</Data>

<Data Name="Data">3221225524</Data>

</EventData>

</Event>

ASUS X541-UV Laptop

Windows 10 1909(Build 18363.719), 8GB, 1TB

 

BSOD since 23/07, Critical Error Kernel Power- event ID 41

Zbook,

Thankyou very much for your reply. In relation to your first post, I have carried out steps 10-22 (apart from step 15, I will attempt to leave it running with this tonight). The screenshots are attached. I have also uninstalled the programmes detailed above. Unfortunately, as my laptop is a custom built from PCSpecialist, they do not provide BIOS updates anywhere easily accessible. I will phoen them today and see if there are any updates.

Kind Regards
Ash

 

Event Viewer Error -TPM -Event ID 15

Hi pes,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

That's a tpm error. tpm ==>trusted platform module that prevents unauthorized changes to your computer.

Please check for BIOS updates on your computer:

https://www.asus.com/Laptops/ASUS-VivoBook-Max-...