Windows 10: controller can't connect after removing device

I accidentally removed my gamepad after thinking I had a problem with it but now when I try connecting it won't connect the device won't show up. I think I might need to have my bluetooth but for some reason I know I have it on my PC but I don't see it in action center or in bluetooth and other devices I had it there before. Can someone help?

submitted by /u/DarkMatterLuigi
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:)

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Device Manager Un-Hiding Hidden Devices

When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed

 

Remove Devices

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while removing the device from your Microsoft account as it keeps popping back after removing.



It could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your profile. I would suggest you to remove the device from OneDrive
and see if that helps.



You can follow the steps to remove the device from OneDrive.

1. Login to
   https://onedrive.live.com.
2. Now on the left hand pane click on PC’s.
3. Now click on the devices that are listed under PC’s and on the right hand side click on
   Remove PC.

If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator