Windows 10: corrupt web defender

I was scammed yesterday by a hacker using web defender. When I called the toll free number I was connected to a person who was phishing for information on my laptop. He installed an app called Ultraview and told me my IP address was being using by at least 18 other people primarily to access **** sites. Very disturbing. He said i used my cell phone to authorize a charge of $46,000 and wanted to created a duplicate so that the hackers could be tracked. I eventually hung up by this was a very bad experience with what I thought was Web Defender!!

:)

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy.

I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender)

So - any suggestions?

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

Corrupt Files

Hi,

The challenge that you are experiencing is most likely due to a virus. A computer virus can corrupt or delete data on a computer. It can even delete everything on the hard disk.

To resolve your concern, we suggest that you run a full scan on your computer using
Windows Defender by following the steps below:

• Type windows defender on the search bar.
• Click on Windows Defender.
• On the right panel, select Full, then click on Scan now.

If the full scan cannot detect any viruses, we suggest that you run an offline scan on your computer using
Windows Defender by following the steps in this article:
Help protect my PC with Windows Defender Offline.

If you have a different antivirus application installed on your computer,
Windows Defender will automatically turn off. Kindly disable other antivirus applications before running a scan using
Windows Defender.

Let us know if you need further assistance with your concern.