Windows 10: Corrupted Files After Backing Up iPhone Photos/Videos to PC

Hi everyone,I recently transferred all my photos and videos from my iPhone to my Windows PC, thinking I was backing them up safely. The files, which included photos, MOV videos, and some higher-definition formats, were deleted from my iPhone afterward using the Microsoft Photos app.However, I’ve now realized that about 30% of the files on my PC are corrupted. The corrupted files either won’t open or display glitches, making them unusable.Here are some details about the situation:• The iPhone was running the latest iOS version.• The transfer was done via a USB cable and the Windows file explore

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how to transfer photos from iphone to pc?

There are some photos in my iphone and I want to transfer them to my pc for editing.The problem is,none of these photos was taken by iphone so it's not easy to transfer.I have done it once before but this time it doesn't work out.I really don't know which step is wrong!Could u pls help me...

 

Error Importing iPhone Photos & Videos from iPhone 11

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
• What is the app/program are you using to import the photos?
• Did you try different USB cable to connect the iPhone?
• Does it happens on all the USB port on the PC?
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps if you are using Photos app to import the pictures and videos.



Step 1: Reinstall the driver.

1. Connect your iPhone to the PC
   
2. Press Windows + X key and selectDevice Manager
   from the context menu.
   
3. Spot and expand the “iPhone Device
   ”.
   
4. Right click on the driver and select “Uninstall”
   
5. Check the box beside “Delete the driver software for this device”
   
6. Click Ok.
   
7. Click on the Action tab of
   Device manager, select “Scan for Hardware changes” option.
   
8. This will cause the device driver to be reinstalled. Once the driver is installed, restart the PC and check.
   

Step 2: Reset Photos App

1. Press Windows + I key to open Windows Settings.
2. Click on Apps and select Apps & feature from the left pane.
3. Scroll and look for the Photos app.
4. Select the app and click on Advanced option.
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 3:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
2. Copy and paste this command, then press enter: Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
3. Close the PowerShell command and restart the PC.
4. Reinstall the Photos app from
   Microsoft Store and check.

Step 4: New User account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.



You may also refer these articles for additional help:

Fix problems with apps from Microsoft Store

Transfer photos and videos from your iPhone, iPad, or iPod touch

Import photos and videos from phone to PC



Regards,



Aditya Roy

Microsoft Community – Moderator

 

how to transfer photos from iphone to pc?

I suggest you use the search string "Iphone photo transfer" but I found this:

How to Transfer Photos and Videos from iPhone to PC?