Windows 10: Corrupted user profile / Microsoft Account in Windows 11

I have a strange problem with my Windows 11 PC.The problem occurred a couple of weeks ago for the first time. It started that some Microsoft Apps e.g. Microsoft Teams did not start and I could not access the cloud anymore.Then after rebooting, even Windows Explorer crashes as soon as I open a location, even a local one. I also cannot access most settings e.g. Accounts.After doing a reset while keeping personal files, everything worked fine for a few weeks, but now I am experiencing the exact same problem.What can I do to fix it once and for all?

:)

 

How to remove Microsoft account from corrupted user profile

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this.



Since the corrupted user account is still a Microsoft account, you cannot add the same Microsoft account to the new user account. However, as you have copied the local documents from the corrupted user account to the new user account, you can go ahead
and remove the corrupted user account and then, you will be able to add the Microsoft account.



Please refer the steps mentioned below to remove the corrupted user account:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type netplwiz and click on
   OK.
   
3. Now, click on the corrupted user profile and click on
   Remove.
   
4. Click on Yes for the next prompt.
   
5. Click on OK.
   

After removing the corrupted user account, you can navigate to Settings (Windows key + I) >> Accounts >> Your info >> Login with a Microsoft account instead.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Corrupted User Profile

Hi,

There maybe a couple of reasons behind this misbehavior such as a corrupted system file. However, we would like to be able to verify which process exactly is corrupted.

• When you install, does it give you any form of error message when it fails?
• What other processes doesn't go through on the said User account?

As per troubleshooting, you may refer to
Likhitha V's response on this thread. See if it applies to you. However,
just to give you a heads up. The steps are about creating a new user profile and deleting the current one. I suggest you back up your files so you may be able to transfer it. You can also find information about it on the same thread.

We'll be waiting for your response. If you have any other concerns, don't hesitate to come back to us.

 

I can't create a New User Profile that is Not Corrupt! Please Help!

Hi,

I realize the inconvenience you are facing in creating the new user profile on your device. Do not worry we will help you with this issue.

As a work around, I suggest you to enable the built-in administrator account, log-in with the admin account to create a new user profile and check if you are able to check. This will let us know if the issue persists with user account or the operating system.

Step 1: Follow the steps to enable Built-in admin account.

Enable Built-in administrator.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open
  Command Prompt.
• Type the following command and hit Enter:

• net user administrator /active: yes (Check for the spaces)

4. Now log off from the current user and try to login to the administrator account that is enabled.　　

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.　

Step 2: Refer to the articles to create a test user account/ Microsoft account respectively.

For Local account: Create a local user account in Windows 10

For Microsoft account: Help with Microsoft account


Hope it helps. Get back to us with an updated status of creating new user profile for further assistance.

Thank you.