Windows 10: Cortana and contacts

Hello. My problem is that when I say to Cortana to send an email she cannot find my contacts. I have 2 accounts windowslive and gmail. When I open people application everything is alright. When I send by mail emails, my contacts are also alright. She cannot find the contact when I talk to her. She says Sorry I couldn't find your contact or Sorry, something went wrong and I couldn't send your email. I have tried many things such as switch off and restart her, change or restart accounts, reenter contacts from the main accounts and also tried to resync again and again settings and contacts and accounts. Nothing happened. Please help!!!! No changes have made, no update except main updates fron windows. My laptop is new and it is Asus zenbook with windows 10. Thank you in advance.

:)

 

Deleting contacts from Windows 10


When you say Windows Mail Live are you referring to Mail app or Windows Live Mail?

I suggest you to try the steps provided below and check if it helps.

• Open Windows Live Mail.
• Press Ctrl + 3 using your keyboard. Right-click on the contact to delete it if it is a single contact.
• Highlight all contacts by pressing Ctrl + A.
• Click Delete located on the Ribbon bar.
• Click OK when you see the message These contacts will also be deleted from Hotmail, Messenger, and other Windows Live services.

After following the steps above, all your contacts that you have manually added to your account will be deleted however, contacts coming from third-party sites such as Facebook will not be deleted unless you remove Facebook from your account.

For Mail app:

Open People app then delete the contact.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Contacting cortana

We need to set Cortana to hear you anytime you say "Hey Cortana". Follow the steps below:

• Select the search box on the taskbar to open Cortana home.
• Click Settings.
• Turn on Let Cortana respond to "Hey Cortana".

Feel free to reply if you have additional questions.

 

new contacts not useable


Thanks for your suggestions Ken. I tried them but I still cannot email new additions to my contacts list