Windows 10: Cortana Windows App Features not working

Hi,I am using Windows 10 and the Cortana app is not really working. I tried the features on the Microsoft website: What can you do with Cortana in Windows? microsoft.com but most of the features didn't work, like open Word, settings reminders, etc. I am signed in with my work account. It can tell me the weather and say hello.

:)

 

Cortana Voice Commands for Music Not Working

Hi Brett,

Thank you for your interest in Windows 10!

What is the edition of Windows 10 (Home, Education, Pro etc.)?

I understand that voice commands for Cortana are not working. If you have Windows 10 PRO installed in the system, then I would suggest you to try the following steps to change some group policy settings.

• • 
    Press Windows key + R, type
    Gpedit.msc and hit ENTER.
    
  • 
    Go to Computer Configuration > Administrative Templates > Windows Components > Search
    
  • 
    Check for: 'Allow Cortana' and 'Do not allow web search'
    – Make sure they are ‘Not Configured’ or set ‘Allow Cortana’ to Enabled and ‘Do not allow web search’ to Disabled
    
  • 
    Open an elevated command prompt and run:
    gpupdate /force
    
  • 
    Go to Settings > Verify and correct: Time, Region and Language
    
    And, then go to Settings > Apps and Features > Manage optional features > Download Speech Recognition and Text-to-speech
    

NOTE: The troubleshooting steps are only applicable to
Windows 10 PRO.

Let us know if the issue gets resolved using the troubleshooting steps.

 

Cortana not working

Hi,

Just to ensure that the settings are configured correctly, please try the steps below.

This issue may occur if location settings are not turned on for Cortana.

To turn on location settings for Cortana, I suggest you to try these steps and check if it helps.

• 
  Click on Start Button and type Location in the search.
  
• 
  Open Location Privacy Settings.
  
• 
  Under the option "choose apps that can use your location" check if Cortana is turned on.
  
• 
  If not turn on and check if it helps.
  

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Cortana

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

This issue can occur if some of the system files are not working as expected.

Suggest you to follow the steps from this article to
troubleshoot Cortana on the PC.

Note: Do not go with the ‘Reset PC’ option for now.

Method 1: Follow these steps to disable Cortana:

1. Sign-in to the PC with your Microsoft account.
   
2. In the search box at the bottom, type Disable Cortana.
   
3. Once the suggestions appear in the list, click Cortana & Search settings.
   
4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.
   

Method 2: Follow these steps to check if that helps.

1. Launch Cortana from the search bar on the taskbar.
   
2. Then, from the left pane click the settings button.
   
3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.
   

Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator