Windows 10: Cortana's respond on mobile application

I am using Huawei Mate 10 Lite.I have recently installed Microsoft Cortana app on that moblie but Cortana does not respond to "hey cortana"on mobile home screen.Please suggest me a way to enable Cortana to respond on "hey cortana" on mobile home screen.

Please reply me fast.

:)

 

Cortana's respond on mobile application

I am using Huawei Mate 10 Lite.I have recently installed Microsoft Cortana app on that moblie but Cortana does not respond to "hey cortana"on mobile home screen.Please suggest me a way to enable Cortana to respond on "hey cortana" on mobile home screen.

Please reply me fast.

 

cortana not responding

Hello,

There are a number of reasons why Cortana has stopped working on your device. To better assist you, we would like you to answer the following questions:

• Is this issue happening to all of your commands?
• Have you checked your mic if it’s working properly?
• Are you getting any error messages?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this link:
Troubleshoot problems opening the Start menu or Cortana. This article contains steps that you can perform to address your query.

Looking forward to your response.

 

Cortana not responding once opened

Hi Barry,

To better assist you, kindly please provide the following information:

• When does the issue start?
• Is Cortana not responding to any command?
• What troubleshooting steps have you tried so far?

Meanwhile, we recommend that you restart your Cortana from its Settings page. Disable Cortana and its function, then re-enable it again to check if will help you to make it work.

If you still encountered the same concern, we recommend that you restart the Cortana processes by performing the steps below:

• Right-click on the taskbar, then select Task Manager.
• Click More details.
• Find Cortana under Processes.
• Select Cortana, then click End Task.

We look forward to your reply.