Windows 10: Could use a bit of help concerning a Bluetooth issue

Bluetooth issues seem to be a common thing here, but none of my symptoms seem to fully align with any other post I've seen.

Problem: Two nights ago, I went into bluetooth settings an unpaired my speaker bar. Yesterday morning, I'm doing the just woke up news crawl, and my computer made the device disconnected/reconnected sound about 3 times in a row. Not sure if it matters, but I want to say 5 sounds total. Dc/C/Dc/C/Dc. And my bluetooth mouse died. Went into bluetooth settings, and the option to turn bluetooth on/off was gone. Was also missing from the quick action bar. I also discovered at the time that one of my 4 usb ports in the built in tower hub stopped working, but that part fixed itself on one of the actions I took. One of the things that was recommended was to disable the device and re-enable it. That caused another problem, as whenever I enable the device, it causes my device manager to refresh every couple of seconds, and to cause dead air/lag in my mouse and keyboard.



Steps I have taken to try to fix problem.

1. Disabled/attempted re-enabling of BT in device manager. No fix, more problems.
2. uninstalled/reinstalled from device manager, no change.
3. deleted drivers and windows reinstalled, no change.
4. deleted drivers and installed from manufacturer, no change.
5. attempted driver reinstall, and re-enabling from safe mode. No change, but enabling does not cause device manager to refresh, but is still disabled when I log in normally.
6. Power drain/cycled tower, no change.
7. Windows reset fixed USB problem, not bluetooth. BT problem still exists after updating again.

I also compared the driver version I have on my PC to manufacturer version, and are the same.



Any other thoughts or nugget of information I should try? Thanks in advance.



edit: I have an ASRock X370 motherboard if necessary.

submitted by /u/Ash_Fenix
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:)

 

Need Help With Bluetooth Speaker, Issue is with volume control

Hi Sierra,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.


Based on the description, the issue you are facing may be due to the Bluetooth speaker driver is outdated since it is new. Since the speaker is running in generic driver. Let’s try simple troubleshooting methods and check if it helps, follow the below
methods information provided.

Method 1.

I suggest you to update the Bluetooth speaker device driver and check if it helps. Follow the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click on “Bluetooth” and expand it.
  
• 
  Now right click on the speaker device and click on ‘’Update’’.
  

If the issue still persist try the below method provided.

Method 2.

As you have mention this issue has occur after recent updates, I suggest you to check for the updates if any Bluetooth updates is pending.

Type “Updates” in the search bar and click on “Check for Updates” from the left pane.

Now click on “Check for Updates” button on the right pane, to receive a fresh list of updates and then install all the updates listed there.

For any issues while installing Windows Updates, you may also refer to this link:

http://go.microsoft.com/?linkid=9830262

If the above method did not fix the issue try the below method.

Method 3.

I would recommend you to download the latest Bluetooth device driver form the Bluetooth manufacturer website and uninstall – reinstall the same in compatibility mode.

Step 1.

Follow the below steps to uninstall the Bluetooth speaker driver.

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click on “Bluetooth” and expand it.
  
• 
  Now right click on the speaker device and uninstall the Bluetooth speaker driver.
  

Step 2.

Follow the below steps to re-install the speaker driver.

Note: Make sure you download the updated Bluetooth speaker driver.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. Post us with status we will be glad to help you.

 

Bluetooth settings

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

You may follow the steps provided below and check if it helps to resolve the issue

Windows 10 has a built-in troubleshooter to check and fix issues with Devices. I would suggest you to run this troubleshooter to check if the issue is with your hardware and devices.

Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the
  view all option on the left panel
• Run the Hardware and devices troubleshooter
  

I suggest you to update the latest Bluetooth drivers from the manufacturer web site and install

To resolve this issue:

• Right-click the Start menu, and select Device Manager.
• Expand Bluetooth
• Right-click on Bluetooth Radio and select
  Update Driver Software…
• Select Search automatically for updated driver software

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Bluetooth audio syncing issue

Hi,

There are a lot of factors that can cause the issue about your Bluetooth such as incompatible drivers, hardware issues, and more. We suggest that you go to this

link which lists all troubleshooting steps for Bluetooth issues.

Regarding your question about locking Windows Anniversary update, it is possible to postpone an update but it cannot be stopped.

Update us on the status of the issue.

Regards.