Windows 10: could use help installing a scan snap scanner..thanks

hello

any clues on how to install a wired scanner ( not Blue tooth) windows 10?

:)

 

unable to open videos and how to scan documents from scanner/printer/fax

Hi Marielnzalaco,

Thank you for being a part of Windows 10.

Before we proceed, I need more information to help you better.

• From which media you are trying to play the videos?
• Is this issue specific only to the downloaded YouTube videos?
• From which web browser you are trying to download the videos?
• Do you get any error message/code when you play the videos?

Try the following steps and check if it helps:

Step 1.

First save the video and then try playing it. Once the file is saved right click on the file and then choose
open with and select one of the installed video players to open it.

If the issue persists then follow the below method.

Step 2.

I suggest you to follow the below steps to delete the temporary files and then check.

• Press Windows + R keys from the Keyboard.
• Type %Temp% and click on OK.

A folder full of files and other folders will appear. Delete all the files inside the temporary folder and then try downloading the video again and check.

Follow the below steps to scan something into your computer:

I suggest you to open the Scan app from the Start menu. If you don't spot the Scan app on the Start menu, click the words All Apps in the Start menu's bottom-left corner. The Start menu lists all of its apps alphabetically.

Click the Scan app, and the Scan app appears on the screen. If it complains that your scanner isn't connected, make sure you've connected the USB cord between your computer and the scanner and that the scanner is turned on.

If your scanner’s plugged in and turned on, the scan app lists your scanner's name, shown here, and the file type used for saving your files.

Reference: Refer to the following Microsoft article on
Windows 10 help & how-to.

http://windows.microsoft.com/en-us/windows-10/support

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.

 

Want to scan documents through Scanner in word

Hello Vishwavani,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

1. Are you able to use scanning for other documents?
   
2. What is the make and model number of your scanner?
   
3. Is it wired scanner or wireless scanner?
   
4. Do you see any error message when you’re trying to scan?
   

We can try and perform few steps and see if it helps.

Step 1: Let’s check the responsible services to run scanner in the background.

1. Go to Search, type Services.msc, and go to Services.
   
2. Find Shell Hardware Detection service, right click on it, and go to Properties.
   
3. Make sure that Startup type is set to
   Automatic.
   
4. Click on Stop, and wait for the process to stop.
   
5. Now, click to start once again.
   
6. Restart your computer, and check if the issue is resolved.
   

If the issue still persists, reply to us with screen shot. Refer the suggestion from
Shawn ‘Cmdr’ Keene dated October 2nd
2015 on How to include a screenshot in your post.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.