Windows 10: Couldn't install Windows Mixed Reality, Windows Mixed Reality needs an update.

I just purchased a new PC with Win 11 on it, I moved my Reverb G2 with WMR software over to it and played VR games for 2 days with no issues. I powered up my PC today and tried to start up WMR and it halts with "Couldn't install Windows Mixed Reality" "Windows Mixed Reality needs an update. Goto Settings > Update and Security to check for updates." I checked and there were no updates, other than the Windows update that was done overnight 2023-12 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems KB5033375. I've tried deinstalling the update. Deinstalling the update,

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lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.
3. Were there any recent changes made prior to this issue?
4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
5. What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.

 

Mixed Reality Portal not loading

We appreciate your response. For now, the Mixed Reality Portal is only available with the Windows Creators Update for Windows Insider. In order to ensure which Windows build you have, you can follow these steps:

• Windows + R.
• Type winver and press Enter.

Once you've determined your build and have successfully installed the Windows 10 Creators Update, you may experience the new feautures offered by the update.

The Mixed Reality Portal may be greyed out because you havn't attached the immersive headset yet. Nevertheless, you can test mixed reality apps on your PC without a Windows Mixed Reality immersive headset by using the
Windows Mixed Reality simulator.

If you need further assistance, let us know.

 

Windows Mixed Reality

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your interest in Windows Mixed Reality. I understand that you want to know check the system requirements for Windows Mixed Reality.



I would suggest you to have a look at the hardware guidelines for Windows Mixed reality from the article

Windows Mixed Reality PC hardware guidelines. However, the best way to experience Windows Mixed Reality is with the new Windows
Mixed Reality PC Check.



You may also have a look at the
Frequently asked questions for Windows Mixed Reality.



Let us know if you need any further assistance, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator