Windows 10: Crackeling audio on Blue USB microphone

I'm running a brand new Dell XPS 17 9700
Windows 10 v.2004 OS build 19041.572
intel i7-10875H CPU @ 2.30GHz
32 GB Ram
NVIDIA GeForce RTX 2060 with Max-Q Design
A Blue Raspberry USB Microphone plugged into the included Dell USB/HDMI adapter
A CamLink4k plugged directly into a USB-C port, with an HDMI cable running into my Canon EOS M100
And a second monitor connected via the HDMI adapter that came with my laptop
I'm running Zoom v5.4.0 58636.1026, but the problem with the audio sounding garbled happens on Google Meet as well. I even managed to record the audio problem using Voice Recorder.


Blue USB microphones are amazing. They sound great, they're easy to use, and they're super popular. Unfortunately my Blue Raspberry USB microphone doesn't work on my new XPS laptop.


I switch to my Raspberry in Zoom, it works for 1-5 minutes, and then my audio signal turns to garbage. I can switch away to a different USB microphone I have a MOVO with a USB converter I use as a backup, but when I switch back to the Raspberry I get 1-5 minutes before it starts sounding <Profanity removed> again.


To top off my audio problems as soon as I switch to my CamLink4k in Zoom the whole system bogs down. I can't resize the window. I can't drag the screen around. My whole computer is freezing up. It's kinda crazy. I just did a Zoom call and was able to work around the problem by switching to my internal webcam thus unfreezing my system, moved the screen to my second monitor and got it sized correctly, and then switched back to my CamLink. The call was just between me and one other person and didn't freeze this time, but last week when I had 6 people on the call it would freeze every 5-10 minutes unfrozen only by switching away to the webcam and back again.


I've ran this same setup on my 10-year old Dell XPS running windows 7, and my partner's 10 year old MacBookPro, with no problems ever with either audio or video. As a new Windows 10 user I'm pretty sad.

:)

 

Blue Snowball microphone with low audio quality on Windows 10.

Hi Eoin,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change microphone or audio settings.



To assist you better, please provided us the information below:

• Have you tried to check the issue by connecting with another microphone device on the computer?
• Are you getting any error message on the computer when you use the Microphone?

I suggest you to follow the steps provided in the Microsoft Help Article about sound related issues and check if it helps.

Fix sound problems:

Fix sound problems in Windows 10

Please get back to us with an update on with low sound through Microphone, we will be happy to help.



Thank you.

 

Sennheiser GSP 350. Microphone stops working when I open any game

Wow, ok. I think I've fixed it by accident while fiddling around.

It appears to be the Realtek audio being the issue here. I don't use my onboard sound card as my headset is a USB headset only and my speakers are plugged into an ASUS sound card.

Step by step fix:

• I went into recording devices
• I enabled STEREO MIX (Realtek High Definition Audio)
• Then I set that Stereo Mix as the DEFAULT DEVICE (At this point it took over both input and output devices without my permission )
• Then set my Sennheiser headset as default recording and playback devices in their respective windows even though they both still said they were the default devices when they weren't

Headset microphone is currently functioning while in game now. I'll update the thread if it goes again. Should I completely disable Realtek audio??? Or will windows just force it to work again?

 

microphone is not working

Hi Junezryaz,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10 and your steps in solving the issue.

I suggest you to run the microphone troubleshooter by following the steps below:

• Type “Troubleshooter” in the search box and press Enter.
• Click on ‘View All’ on the top left corner.
• Click on “Recording Audio” from the list and follow the prompts for troubleshooting.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.