Windows 10: Crackling audio after update to 2004

Titel i try much stuff and talk one week with razer supp and got this answer .


Hello Claus,


I hope you find this message safe. This is Lara, a representative of the escalation team. Your case has been forwarded to us for further assistance.


We have been told that you are having issues with your Razer Surround Sound which has cracked audio after Windows 2004 update. Rest assured that we will do our best to help you.


Upon verification, the team found the source of the problem and it is one of the components in the Windows 2004 update that is causing the incompatibility. We understand that you want to use Razer Surround. However, there are no new updates for it as it is already part of our legacy software and the problem is caused by Windows.


You may want to check out the latest in sound technology which is Razer THX Spatial Audio for a more immersed experience. You can check it out from here: https://support.razer.com/software/thx-spatial-audio/


Please do not hesitate to contact us if you have other Razer concerns. Her case number is 200821-000493.


For real-time support, please contact our telephone or chat support: https://support.razer.com/contact-support


All the best,


Lara Jane

Technical support for the consultant

Razer Inc.


Hallo Claus,


Ich hoffe, diese Nachricht trifft Sie wohlauf an. Dies ist Lara, eine Vertreterin des Eskalationsteams. Ihr Fall wurde uns für weitere Hilfe weitergeleitet.


Es wurde uns mitgeteilt, dass Sie Probleme mit Ihrem Razer Surround Sound haben, das nach dem Windows-Update 2004 einen Audio zum Rissen hat. Seien Sie versichert, dass wir unser Bestes tun werden, um Ihnen zu helfen.


Bei der Überprüfung hat das Team die Ursache des Problems gefunden und es ist einer der Komponenten im Windows 2004-Update, das die Inkompatibilität verursacht. Wir verstehen, dass Sie Razer Surround verwenden möchten. Es gibt jedoch keine neuen Updates dafür, da es bereits Teil unserer Legacy-Software ist und das Problem durch Windows verursacht wird.


Möglicherweise möchten Sie die neueste Sound-Technologie überprüfen, bei der es sich um Razer THX Spatial Audio handelt, um eine immersiertere Erfahrung. Sie können es von hier aus überprüfen: https://support.razer.com/software/thx-spatial-audio/


Sie können uns jederzeit kontaktieren, wenn Sie andere Razer-Bedenken haben. Ihre Fallnummer ist 200821-000493.


Für Echtzeitunterstützung wenden Sie sich bitte an unseren Telefon- oder Chat-Support: https://support.razer.com/contact-support


Alles Gute,


Lara Jane

Technischer Support für den Berater

Razer Inc.

:)

 

Crackling audio after update to 2004

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

 

Crackling audio after update to 2004

I'm having the same issue: Since the latest Windows 10 update 2004 the sound from Razer Surround Pro is crackling/distorted.

I'm using Razer Surround version 1.05.28 and Razer Synapse version 2.21.24.34

The Razer Surround Audio Controller has driver version 15.57.36.635

The Razer Surround Audio Controller enhances my Realtek High Definition Audio Speakers, driver version 6.0.1.8366

I tried re-installing both Synapse 2.0 as well as Razer Surround Pro several times.

I also tried fresh installs after cleaning up the registry, used DriverStore Explorer to remove the driver and re-install it etc but to no avail.

Eventually my only solution was to restore a previous image of my PC to revert from Windows 10 2004 back to 1909.

My system is now back to how it was before the update and Razer Surround Pro is working fine (on 1909).

For testing purposes I retried the update to Windows 10 version 2004 and was able to reproduce the issue.

I have also contacted Razer Support on this issue and they asked me to report this to Microsoft since it's occurring specifically after the 2004 update.

 

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