Windows 10: Crash after it sits for a while

This is a machine I built from scratch about six months ago. Upgraded to Windows 10 about two months ago. I keep getting very random crashes, sometimes once a week, some times more. Yesterday it happened twice.

It seems to only happen when the computer is unattended for a while. I'll have it on overnight and in the morning I have a black screen, sometimes with only the mouse cursor present.

As kind of a side issue, when turn it off then reboot, I have to hit F2 to get into the ASUS BIOS. Somehow the BIOS seems to change on it's own and drops the Patriot Blaze SSD from the boot path, so I have to hit F8, highlight Patriot Blaze, then it boots normally. In the past, I thought I fixed this boot issue by flashing the latest BIOS. It worked for a while and boots off the SSD, then after a week or two suddenly the SSD is dropped from the boot path.

There weren't any minidump files, so I am attaching the text of the Windows MEMORY file, which I got using Windows WinDbg (X64).

Attachment 54027Attachment 54028

:)

 

when the phone sits for a while there will be no sound

You are welcome. These forums are just users helping users Dan so when someone helps it most likely is because someone helped them in the past as well. Thanks for the thank you.

I'm sorry your issue continues. It seems to me that there is a hardware issue since it is continuing from a hard reset. I would return it for repair/replacement.

That is a personal decision. For me, that is like going back to use my grandmothers phone that hung on the wall.

Thanks for the kind words ... good luck in your decision Dan

 

when the phone sits for a while there will be no sound

Jack,

Thanks for your help. I followed all steps, and this continues. in addition, i have come to learn that only exchange now syncs with WP7. i have had a Palm Treo for the last six years. my loyalty to MS is over. i ordered an i phone and will join the masses
in the cloud. Thank you again for your thoughtful reply.

 

Please just upload the dump file instead of the text, the dump itself is much more useful *Smile
To upload the dump, you might need to use a 3rd party uploader.

 

Here is my Google Drive link to the MEMORY.DMP file. https://drive.google.com/file/d/0B-8...ew?usp=sharing

 

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
Attachment 54122
Code: fffff801`aa5b3c78 fffff800`47b3ebb9*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x5ebb9 fffff801`aa5b3fd8 fffff800`459f2d72*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0x12d72 0: kd> lmvm atikmpag start end module name fffff800`459e0000 fffff800`45a89000 atikmpag (no symbols) Loaded symbol image file: atikmpag.sys Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys Image name: atikmpag.sys Timestamp: Sat Aug 22 03:45:00 2015 (55D7D41C) CheckSum: 000B32E8 ImageSize: 000A9000 File version: 8.14.1.6463 Product version: 8.14.1.6463 File flags: 8 (Mask 3F) Private File OS: 40004 NT Win32 File type: 3.4 Driver File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: Advanced Micro Devices, Inc. ProductName: AMD driver InternalName: atikmpag.sys OriginalFilename: atikmpag.sys ProductVersion: 8.14.01.6463 FileVersion: 8.14.01.6463 FileDescription: AMD multi-vendor Miniport Driver LegalCopyright: Copyright (C) 2007 Advanced Micro Devices, Inc. 0: kd> lmvm atikmdag start end module name fffff800`47ae0000 fffff800`48fef000 atikmdag (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Sat Aug 22 04:10:03 2015 (55D7D9FB) CheckSum: 014B0CA3 ImageSize: 0150F000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Please update the Realtek network driver
Driver Reference Table - rt640x64.sys
Code: fffff801`aa5b4988 fffff800`479a11e0*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x11e0 0: kd> lmvm rt640x64 start end module name fffff800`479a0000 fffff800`47a79000 rt640x64 (no symbols) Loaded symbol image file: rt640x64.sys Image path: \SystemRoot\System32\drivers\rt640x64.sys Image name: rt640x64.sys Timestamp: Tue May 05 18:21:03 2015 (5548EDEF) CheckSum: 000E3BAF ImageSize: 000D9000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Please disconnect every USB device, exception for mouse and keyboard
Code: 0: kd> k Child-SP RetAddr Call Site fffff801`aa5c3c18 fffff801`a8bd8326 nt!KeBugCheckEx fffff801`aa5c3c20 fffff801`a8a7c326 nt! ?? ::FNODOBFM::`string'+0xa426 fffff801`aa5c3cb0 fffff801`a8a7cd6d nt!KiUpdateRunTime+0x56 fffff801`aa5c3d10 fffff801`a8a02aa6 nt!KeClockInterruptNotify+0x53d fffff801`aa5c3f40 fffff801`a8b455d7 hal!HalpTimerClockInterrupt+0x56 fffff801`aa5c3f70 fffff801`a8bc06aa nt!KiCallInterruptServiceRoutine+0x87 fffff801`aa5c3fb0 fffff801`a8bc0ad7 nt!KiInterruptSubDispatchNoLockNoEtw+0xea fffff801`aa5b5840 fffff800`464e2ce7 nt!KiInterruptDispatchNoLockNoEtw+0x37 fffff801`aa5b59d0 fffff801`a8ac188a usb8023x!CancelSendsTimerDpc+0x57 fffff801`aa5b5a10 fffff801`a8bc203a nt!KiRetireDpcList+0x42a fffff801`aa5b5c60 00000000`00000000 nt!KiIdleLoop+0x5a[/quote]

 

Okay.

I uninstalled the AMD driver using the link provided. I downloaded the Realtek Win 10 Auto Installation Program (SID:1779116), V10.006. I first used it's uninstall section to remove the old driver, then I re-booted and installed the Realtek Ethernet Driver. I unplugged the USB cord that I use to connect to my HTC One M8 smartphone.

Seems to be fine right now, but it may take a few days before it acts up again.

I see it is still trying to boot to the hard drive (F: ) and not the SSD (C: ) . Should I try and fool with that now?

Thank you for your help.

Sam

 

Well, it has crashed a couple of times. Last week there was Windows 10 Update that had what I believe was a new AMD driver and I installed it, but no help there. For some reason, it looks like id didn't create a new MEMORY.dmp file. The one that I see was last modified November 1, 2015.

Any recommended course of action?

Sam

 

Upload a new zip from the DM log collector and follow suggestions below.

Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial






Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

 

Windows Resource Protection did not find any integrity violation

 

What kind of a crash do you mean?

• Freeze crash
• Bluescreen crash
• Sudden shutdown/restart crash

Only with the bluescreen crash a dump is created.

 

Happy New Year! *Party

Good question. When all this started I did get a Blue Screen of Death but now it's a Black Screen of Death. It seems to happen when I leave it alone for several hours. I come back and both monitors are black, though the mouse pointer may be present and will move around the screen. I haven't found any keyboard that actions what will do anything. I have to do a power reset to get the machine back.

 

Happy new year indeed *Party*Dinesh

Do you have any setting in the power options that says to turn off the monitor or something after some time?
Don't forget to click 'Change settings that are currently unavailable' to see everything in the power options.

 

Power plan Balanced

I have:
Screen: When plugged in, turn of after 25 minutes.Sleep: When plugged in, PC goes to sleep Never.
On the 'Change settings that are currently unavailable' page:
When I press the power button Shut Down
Password protection of wakeup Don't require a password
Shutdown settings boxes checked
Turn on fast start
Sleep
Lock

 

Try to set everything to not sleep/hibernate, don't turn off monitor etc.