Windows 10: Crash cacuses black screen...can not reboot. I see the drive is still active in CMD through...

The Windows 10 system on my PC was working fine. I go to bed. Next day, I start my system only to find the screen noting it could not fix the problem??? What problem I asked until I restarted the PC and the request for my bitlocker code comes on. I put it in then a blue windows logo comes up that I had never seen before only, then black screen. I figured out that I was in a fruitless reboot loop which continued after several attempts.


I proceeded to make a repair disc from my laptop which also runs windows 10. The disc got to the screen you show for getting the system on, however the only option of repair was through command prompt. I found my way to diskpart followed by list disk which showed me two disk (disk 0 and disk 1) with disk 0 being the only one with files on it. I verified it by selecting disk 0 and detail disk which displayed everything on the C:\ drive.


This is where I pause for help. Can I copy these files to reboot my system? I also saw what looked to be the origin files of windows 10 in X:\ I really don't want to lose my files and some programs that are stored. Very important to me. So what are the next steps I can take to move or copy the files so I can reboot the PC. I don't fully understand command prompt but this experience is helping me even more so to understand the jargon and actions. But now I need tutoring to get through this crisis. Please help me if you would.


Eric

:)

 

black screen

Hi,

This issue could occur due to corrupted or missing system files or drivers. To further assist you with your concern, please answer the following:

• Did you get any error messages?
• What troubleshooting steps have you done so far?
• Do you still see any indication that the device is powered on? (power led, hard drive activity light)

Meanwhile, you can follow the troubleshooting steps indicated in this article (Troubleshoot black screen
or blank screen errors), and check if it helps.

Let us know how it goes.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.