Windows 10: Crash Report Request keeps coming back after malware removed

Using Defender (in its sweep with the computer offline) I eliminated a 800 number type malware from my computer. I sent the error report (Crash Report BugSplat - with the picture of a bug splatted]). Now, every time I start up the computer and log in, I get the request to send the error report. It goes away only if I hit "Send Error Report" or "Don't Send". It doesn't say that it is a Microsoft request. It also says additional files have been requested to be sent - DriverUpdateQAUP1RU6.dmp and 1BH9687.xml

Is this crash report request a virus in disguise? How do I prevent this report from coming up every time I use the computer?

:)

 

Windows Defender reporting and removing malware every few seconds.

I have ran two full scans and ran updates. Defender says I have "Exploit:swf/meadgive". It keeps coming back even after taking corrective action. Error code 0x80508023 and 0x980070002; saying they see the virus but it could not be completely removed. I
searched programs and extensions to see if anything was on there, nothing unusual. I also searched REGEDIT but nothing in there either that I could find. Very frustrating.

 

Malware keeps coming back

See
https://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=SupportScam:JS/TechBrolo.F&ThreatID=-2147247612



Also see
https://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=SupportScam:JS/TechBrolo.A



Windows Defender should address this issue - - -



Any new browser extensions that you need to disable/remove?



Did you empty temporary internet files, reboot the computer, manually update Windows Defender and run a Quick Scan?



You may want to scan with the Emsisoft Emergency Kit (a free program): Как обнаружить и удалить угрозы с помощью Emsisoft Emergency Kit

If you still have issues see the following:



For issues with popups while using Edge see the Answer of GreginMich dated
June 20, 2016: 1 888 2361 scam
More detailed information on this continuing issue may be found in the January 2, 2017 post of GreginMich in Microsoft Virus.



For issues with Google Chrome see How to stop unwanted pop-ups
or homepage changes in Chrome, and How to
reset Google Chrome settings. You may want to use Remove unwanted ads, pop-ups & malware - Computer - Google Chrome Help



If the popups and issues continue see the following free multi-step removal guide from Malwaretips.com: How to remove Adware, Pop-up Ads and Redirects from Web Browser

STEP 1: Uninstall malicious programs from Windows

STEP 2: Remove adware and pop-up ads with AdwCleaner

STEP 3: Remove potentially unwanted programs with Malwarebytes Anti-Malware

STEP 4: Remove rootkits and trojans with HitmanPro

(OPTIONAL) STEP 5: Remove browser hijackers with Zemana AntiMalware Free

(OPTIONAL) STEP 6: Remove pop-up ads from Internet Explorer, Firefox and Google Chrome

You may not need to use Hitman Pro (Trial Version) or Zemana (also a trial version) as suggested in step 4 and step 5 but you may need to reset your browsers.

How to reset Internet Explorer to Default Settings (2017 Help Guide)

How to reset Google Chrome settings to default (Complete Guide)

How to reset Mozilla Firefox to Default Settings (2017 Help Guide)

How to Reset Microsoft Edge in Windows 10



Regards…



Top 10 Ways PUPs Sneak Onto Your Computer. And How To Avoid Them.

 

It wouldn't hurt to give your PC an additional scan with another malware scanner. No one cleaner gets everything 100% of the time.

Suggest you d/l Malwarebytes (Free version) & AdwCleaner & scan with those to see what they find. There could be remnants of the original malware left.

 

Thanks for your help. I ran the extra program, and it looked like it found some bugsplat files. I deleted everything found, and I haven't had the problem again. Thanks again.

 

Glad I could help & you got it sorted. In most instances, you need to run an extra scanner or 2 to make sure you get everything & nothing else got into the system.

Don't forget to mark the thread as solved. *Wink