Windows 10: Crash with the following reliability history error

SourceWindowsSummaryHardware errorDate‎2/‎16/‎2024 7:24 PMStatusNot reportedDescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 117Parameter 1: ffffd6061106d050Parameter 2: fffff8069282ff20Parameter 3: 0Parameter 4: 13538OS version: 10_0_19045Service Pack: 0_0Product: 768_1OS Version: 10.0.19045.2.0.0.768.101Locale ID: 1033

:)

 

Hardware error in "View reliability history"

Hi Azaruddin,

Thank you for reply. I checked that and it is completely clean and no error. I had hardware error every day in reliability history as shown in the attached screen shot (it also shows that I had all the updates)

 

Explorer Crash FIX!

Our old Dell Inspiron N5110 got this problem also.
Taskbar keeps refreshing. Thanks many hints from guys above pointed me the direction to fix it.
From Reliability History Monitor I found Explorer keeps crashing because of IDTNC64.CPL (type reliability history at Start)
1. the issue was from IDTNC64.cpl, the sound driver,
but I could not successfully to uninstall it from device manager nor control panel or rename the file or the folder.
2. uninstalled High Definition Audio Device few times, problem remain
3. tried to uninstall within Control Panel > Program file, yet Control Panel only open 2, 3 seconds then closed automatically.
4. finally solved Control Panel shut down problem by going to msconfig>services>and disable Windows Error Reporting Service. see below sequence:
Click window + R keys, type msconfig, Enter to open msconfig, click Services Tag and look for Windows Error Reporting Service. Unchecked it, then apply, ok then reboot system when it suggests.
5. After this, open Control Panel by clicking Start > type Control Panel. Then my Control Panel open and stay put, won't shut down by itself.
6. In Control Panel > Programs > I found IDT Audio and successfully to uninstall it.
7. No more taskbar refresh or Windows Explore shut down after uninstalled IDT and Sound still works great!!!
8. repeat step 4 to check Windows Error Reporting Services by clicking it. OK then follow system suggestion to reboot.
9. Control Panel still able to open and remain open. Sound still works and no more refresh.
10. From Reliability History monitor found no more Windows Explorer crashing.
I am happy and hope above steps help

 

Reliability History Hardware Error Unknown Cause

I have been keeping track of my Reliability History on my laptop since I got it last December. I have over 30 "Hardware errors" listed, but none in the past month so I can't dig up the details on them as the history is only maintained for about a month. I cannot find anything in the Event Logs at the time the latest two occurred. All logs before those are lost as the Anniversary Update wiped them.

JohnD