Windows 10: Created a new user and it gives me a blue screen saying “user cannot load” and now i’m...

Hello, i’ve been stuck with this issue for 10 hours and i’m about to go insane. Basically today i for no reason at all decided to create a new user just for fun but when i created it i tried to login but it said “user cannot be loaded” with a blue screen. I was shocked and i didn’t know what to do but then I was like i’ll just switch to my main user. but guess what, i have no option to switch to another user. So basically now i’m stuck in the lock screen with a new user that is corrupted and i have no option to switch to my main user. Now i tried the cmd tricks where i delete the new user by u

:)

 

Windows 10 can't load the user profile for a new user account

Hi Judy

Thank you for posting your query in Microsoft Community. .

I would suggest you to follow the method give below and check.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.

Step 1: Start computer in safe
mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Enable Built-in administrator.

• • 
    Press Windows + X key together on your desktop screen.
    
  • 
    Click on Command Prompt (admin) to open
    Command Prompt.
    
  • 
    Type the following command and hit Enter:
    

• 
  net user administrator /active: yes
  (Check for the spaces)
  

d. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.



Method 2: Try to create a new user account (Microsoft account) and check if you are able to access the content from your computer

Create a user account

Create a user account in Windows - Microsoft Support

Note: Create a Microsoft account



Method 3: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Now check if you are able to log-in.

Hope this information is helpful. Kindly update the status of the issue, we will be happy to help you.

 

I can't create a New User Profile that is Not Corrupt! Please Help!

Hi,

I realize the inconvenience you are facing in creating the new user profile on your device. Do not worry we will help you with this issue.

As a work around, I suggest you to enable the built-in administrator account, log-in with the admin account to create a new user profile and check if you are able to check. This will let us know if the issue persists with user account or the operating system.

Step 1: Follow the steps to enable Built-in admin account.

Enable Built-in administrator.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open
  Command Prompt.
• Type the following command and hit Enter:

• net user administrator /active: yes (Check for the spaces)

4. Now log off from the current user and try to login to the administrator account that is enabled.　　

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.　

Step 2: Refer to the articles to create a test user account/ Microsoft account respectively.

For Local account: Create a local user account in Windows 10

For Microsoft account: Help with Microsoft account


Hope it helps. Get back to us with an updated status of creating new user profile for further assistance.

Thank you.

 

Cannot create a new user account that can be login.

Hi Tryx3, thank you very much for your comprehensive solution. Just to throw another spanner in the works I came across the following when I opened the C:\Users to look at the NTUSER.dat file in the Default folder.

• There are separate folders for every user in the system. I can see folders for all the standard and administrator users that works but
  none for those that have had the profile failure error.
• I tried creating a new standard (non Microsoft a/c) user again and it seemed to have generated the new user. On the Windows login in screen there was the icon for the new account but when I clicked on it, the same profile failure message appeared.
• Went back in to C:\Users and sure enough there was no folder for that new user.
• It seems Windows is creating the login but not a folder for the new user.

Maybe the reason I'm getting the profile loading error is because Windows created the login but not the user folder that contains his NTUSER.dat, files and subfolders, consequently can't find the profile to load.

What can you suggest. I am trying to search the Web to find if anyone has a similar problem / solution. Maybe as a last resort will have to use Windows Recovery function that retain my data files.