Windows 10: Critical Bluetooth Connectivity Issues After Windows 11 24H2 Update – Detailed Report for...

Issue Summary:Following the most recent Windows 11 24H2 update, my Bluetooth connectivity has been significantly disrupted, particularly affecting my Logitech MX Keys keyboard and MX Master mouse, along with other Bluetooth peripherals such as headsets and headphones. Prior to this update, all devices functioned seamlessly on my Asus VivoBook laptop, and they continue to work properly with other devices mobile phones, tablets, etc., strongly suggesting that the update introduced an issue with Bluetooth handling.Detailed Description of the Issue:Logitech MX Keys & MX Master Mouse:Initial

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Issue with Bluetooth Speakers Connected but not listed in sound devices on Windows 11

When attempting to connect my Vizio Bluetooth speaker to my computer, the pairing process is successful. However, despite being paired, the audio continues to play through the computer's built-in speakers instead of the connected Bluetooth speakers. Notably, the Bluetooth speakers do not appear in the mixer settings, preventing me from redirecting the audio output.

Observations:

• In Settings -> Bluetooth & devices -> Devices -> Audio, both Dell U2723QE and VIZIO SB3651 are listed.
  
• In Settings -> System -> Sound -> All Sound devices -> Output devices, only Dell U2723QE is listed.
  

Additional Information:

• PC Build Details:
  
  • BaseBoard Manufacturer: Micro-Star International Co., Ltd.
    
  • BaseBoard Product: PRO Z690-A WIFI (MS-7D25)
    
  • Intel® Wi-Fi 6E module
    
• Operating System:
  
  • Microsoft Windows 11 Pro
    
  • Version 10.0.22621 Build 22621
    

Troubleshooting Steps Taken:

• Repeated pairing attempts.
  
• Checked the mixer settings, but Bluetooth speakers are not visible.
  
• Verified Bluetooth speaker functionality on other devices.
  

Note: I have come across multiple reports online highlighting the same issue with Bluetooth speaker connectivity on Windows 11. Despite the prevalence of this problem, it appears that no tickets or decisive action has been taken by Microsoft to address this issue. Therefore, I am posting this problem again in the hope of receiving assistance and contributing to the resolution of this widespread concern.

 

Factory reset Windows 11 24H2 (build 26100.863)

Hi, I am Dave, I will help you with this.

There are no currently listed problems resetting version 24H2 of Windows 11 and no specific steps you need to perform, are you experiencing any problems with that insider build that is causing you to perform a Windows reset?

 

Bluetooth Headphone Connection Issues

Hi,

I would suggest to perform some basic troubleshooting steps by following the article to find out the reason and to update the Bluetooth driver.

Check the Status of the Bluetooth in Device Manager and update it:

• Search Device Manager using Cortana.
• Right click Bluetooth drivers and select the Update driver software.

Check also if the Bluetooth service on your laptop is enabled by following this steps:

• Press Windows key + R and type service.msc
• Search for Bluetooth Support Service.
• Right click on the Service and click on Enable.

Let us know how it goes.