Windows 10: Critical error, random shutdown while idle

Discus and support Critical error, random shutdown while idle in Windows 10 Software and Apps to solve the problem; Log Name: SystemSource: Microsoft-Windows-Kernel-PowerDate: 4/14/2025 6:55:48 AMEvent ID: 41Task Category: 63Level: CriticalKeywords:... Discussion in 'Windows 10 Software and Apps' started by Josef Clemente, Apr 14, 2025.

  1. JOSEF CLEMENTE
    Josef Clemente Win User

    Critical error, random shutdown while idle


    Log Name: SystemSource: Microsoft-Windows-Kernel-PowerDate: 4/14/2025 6:55:48 AMEvent ID: 41Task Category: 63Level: CriticalKeywords: 70368744177664,2User: SYSTEMComputer: DESKTOP-0NS3HT9Description:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Event Xml: 41 10 1 63 0 0x8000400000000002 10776 System DESKTOP-0NS3HT9 0 0x0 0x0 0x0 0x0 0 0 0 16 fa

    :)
     
    Josef Clemente, Apr 14, 2025
    #1
  2. LIVEALOHA
    livealoha Win User

    Random Shutdowns


    Laptop, Dell Studio 1555, Previously running Win7 Ultimate and had no issues regarding random shutdowns.

    Upgraded to Win10 Pro, then wiped drive and clean installed Win10 Pro. No issues during installation. No issues with device drivers. No other software installed.

    Windows 10 randomly shuts down completely. no BSOD. turned off automatic restart, still no BSOD. Random shutdowns always occurs whenever i click on something (does not matter what). Random shutdown does not occur when system is idle.

    Event viewer shows only Unexpected Shutdown.

    Also have 4 consistent errors Event Error 7031 Service Control manager
    User data Access_Session1 service terminated unexpectedly
    User Data Storage_Session1 service terminated unexpectedly
    Contact Data_Session1 service terminated unexpectedly
    Sync Host_Session1 service terminated unexpectedly

    Any help would be appreciated.

    Mahalo...(thank you)
     
    livealoha, Apr 14, 2025
    #2
  3. ROBERT CAW
    Robert Caw Win User
    Windows 10 Stuck on Repair, getting random shutdown.

    We just want to verify a few things about the issue you're having with the issue that's going on on your PC. Please provide answers to the questions below:

    • Can you tell us what were the troubleshooting steps that you have done so far?
    • About the random shutdown, is this concern happening prior to the update?

    We'll wait for your reply.
     
    Robert Caw, Apr 14, 2025
    #3
  4. ROSE CAL
    Rose Cal Win User

    Critical error, random shutdown while idle

    Critical Error Popup

    Hi QUENDALEWARD,

    Corrupted system files may be the possible cause why you received a critical error. To provide you the accurate resolution, kindly answer the following questions:

    • Have you made any recent changes prior to this issue?
    • What is the exact error message you received?
    • What troubleshooting steps have you done so far?

    Meanwhile, I suggest that you follow the steps in this article on how to troubleshoot
    Start menu.

    Keep us posted if you need further assistance.
     
    Rose Cal, Apr 14, 2025
    #4
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Critical error, random shutdown while idle

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