Windows 10: CRITICAL_PROCESS_DIED BSOD in Dell XPS 15 9550 Laptop

So I'm getting these random BSOD's in my new Dell XPS 15 9550 laptop with its SSD replaced with an M.2 Samsung 950 Pro 512GB SSD. The weird thing is that when it BSOD's, it's stuck at 0% in the dump process. What I did was to reformat the whole system, installed Windows 10 Home again, updated all drivers especially the "Samsung NVMe controller driver" as this seems to be the cause of the issue according to some forum that I read.

After doing all this, I thought I already solved the problem when it BSOD'ed again with the same error code a few minutes ago. But this time the dump process completed to 100% so I already have minidump and memory.dmp files. Please attached collected log file.

Attachment 97537

:)

 

Windows 10 Screen Automatically Extends

No, I have a Dell XPS 15-9550 with the Thunderbold 3 dock.

 

A shutdown on Windows 10 results in a logoff + activation of airplane mode. Cannot shutdown my laptop anymore.

It is a Dell XPS 15 - 9550.

I have the laptop since 18 months, but experience this problem only since a few weeks, so must have started after either a Dell firmware upgrade or Windows update.

 

Only one dump in the zip you uploaded and it didn't have any useful information. If you are running any disk cleanup software, stop until this problem is resolved so we don't keep losing dump files.

If you are using CCleaner for instance, either stop running it or uncheck Memory dumps and Windows log files.

If it was just the hang at 0% in the dump process that is the cause for the missing dumps then ignore above.

Attachment 97654

Is the Samsung SSD firmware up to date? Run Samsung Magician and check it.

Can you zip up the memory.dmp file and upload it as it is not collected by DM_Log_collector. If it's too big to uipload here, upload to your Microsoft OneDrive account the post a link to it here.

 

Like I said in my original post, this is the first time (since I installed the Samsung NVMe driver) that it had generated a dump file. Before installing that NVMe driver, it was stuck at 0%. So no, I'm not running disk cleanup or CCleaner on this new computer *Wink

Yes, it is up-to-date as verified by Samsung Magician.

Here's a copy of the memory.dmp that you're requesting:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

Hi @OAG,

Please do NOT post in a BSOD thread if you're not planning on providing suggestions.
This is to prevent a thread from getting posts that aren't related to helping resolving the OP's problem.
Such posts remove the overview of suggestions provided by others, this makes it difficult to provide the help the OP needs.

 

Removed contents of original post.

 

The large memory dump has several files it can't load symbols for but they are base Microsoft drivers like volmgr.sys and wldp.dll. It also shows these:
Code: *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x119cf7[/quote] which is part of the driver for your Intel(R) HD Graphics 530 chipset.

Code: ffffdd80`9a5c0ac8 fffff809`c47defad*** ERROR: Module load completed but symbols could not be loaded for dump_nvme.sys dump_nvme+0xefad[/quote] which is what you said you updated for your SSD from Samsung.

From what you said, your have (1) NVIDIA GeForce GTX 670 (2) NVIDIA GeForce GTX 670. and don't mention anything about a Intel(R) HD Graphics 530 chipset yet that is what dxdiag says you have.

What is your video setup please?