Windows 10: when i restart an error with blue screen appears. error code is CRITICAL_SERVICE_FAILED

hi team,i have a hp laptop with windows 10 . when i restart an error with blue screen appears. error code is CRITICAL_SERVICE_FAILED, But i shut down and start not this problem. this thing repeating many times. how can i solve this without loose my files and software installed. thanks

:)

 

blue error and restart

my computer sometime show blue error and restart*Bang Head :banghead:*Bang Head :banghead:
what is it error?*Confused
tanks

 

CRITICAL_SERVICE_FAILED Blue Screen error, can't boot into Windows 10

Hi Wungraileng, thanks for coming back to me.

I took a look at the steps suggested by Babu V. The first link to the "Troubleshoot blue screen errors" page doesn't seem to be relevant as it asks "When did you get the blue screen error?" and the only three options are:

While upgrading to Windows 10

After an update was installed

While using my PC

However, I am getting the error after trying to resize the system partition on my hard drive.

The post by Babu V also mentions booting in Safe Mode. However I am unable to boot into Safe Mode - if I select this option on the Startup Settings screen I get the same CRITICAL_SERVICE_FAILED blue screen error.





The blue screen error mentions that it's collecting some error info - where is this error info stored?

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.