Windows 10: Ctrl Windows key R scam

Faced the same issue today - numbers they called from were 864-404-4858 and 323-285-6738. When I called the 323 number back, it mentioned the magic jack subscriber is not available. All this started with an initial message on my computer screen that notified me my computer was locked and I had to call 866-497-4746 for Microsoft support. The only problem is when you call Microsoft to verify if this number or message is genuine Microsoft redirects you to help.microsoft.com. REALLY disappointed with how Microsoft is pushing people to fend for themselves when they are vulnerable when faced with a

:)

 

Ctrl + r key scam

I received a call today supposedly from Microsoft. The noise in the background was very loud. The man I spoke with had a heavy Indian accent. I asked him where he was calling from and he said Vancouver. So I asked him to let me talk to someone who spoke
"Canadian." He put on another man who still had a heavy Indian Accent. They did there best to get me to turn on my computer and hit the Ctrl and the r key. I pretended to do this and strung them along for a while telling them I could only see a black screen.
Finally I told them I had to go that my kitchen was on fire and I hung up. Just another scam.

Really getting tired of them.

 

Both CTRL keys not working

Hi,

Thank you for posting in Microsoft Community.

• Do you get any error message?
• Did you make any changes in your computer prior to this issue?

I appreciate the troubleshooting steps you have tried to resolve the issue.

Follow the steps below and check if that helps.

Method 1: To check if Ctrl keys work in Onscreen keyboard.

• Press Windows Key + R and type osk and hit Enter.

Try using Ctrl keys and check if that helps.

if you still face the issue, try Method 2.

Method 2: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Ctrl Windows key R scam, 2017, apparently still a common issue

It just happend to me...

Received a phone call from a man of Indian accent.

Asking me to press windows key and r .

As a previous electronic technician, I googled and find out it is a scam.

When I told him it's a scam, he hang it immediatelly