Windows 10: Curser not responding

curser not working

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

curser and default

Dear Sheila,

Sorry for the inconvenience caused. Couple of questions before we proceed.

• Which windows are you using?
• When was the last time this was working good?
• Does this happen all time when system restarts?

 

Can't get my curser to work on w/10

Hi,

Thank you for posting the query on Microsoft Community.

It’s unfortunate that touch pad becomes inactive frequently and the pointer doesn’t respond. We will definitely help you with this issue. Just a few question first to understand the issue better;

• What is the make and model of the touchpad?
• When did this issue with touchpad?
• Did you make any recent hardware or software changes to your computer?

From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your touch screen. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

Method 2: Compatibility mode

If updating the driver didn’t help, then I would suggest you download the Windows 7 touch screen display driver and install it in Windows 7 compatibility mode and check if it works. Refer to these steps:

• Right click the driver installation file and select Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode.
• Tap or click the drop down box and select Windows 7, then tap or click OK.
• Try installing the driver and check.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help