Windows 10: cursor and key pad

We up graded our computer to windows 11 and now when we shut down and restart the cursor does not show on the screen also the number pad does not work. How can we fix these problem?

:)

 

Cursor/touch pad issue.

Hi Mike,

Thank you for posting your query on Microsoft Community.

It is unfortunate that you are facing this issue. I will be glad to assist you.

I would suggest you to try the below methods and check if it helps:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + Q”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2:
Un-install and re-install touch pad drivers from the manufacturer’s website and see if that helps:

Step 1:
un-install the drivers:

Follow these steps:

• Press “Windows Key + Q” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the touchpad drivers and select
  “Uninstall”.
• Restart the computer once it is uninstalled.

Step 2: Download the latest touchpad drivers from manufacturer’s website.

Refer the steps to install a driver in compatibility mode:

a. Right click on the setup file of the driver and select
Properties

b. Select Compatibility Tab

c. Place a check mark next to
Run this program in Compatibility mode.

Hope this information helps and let us know the status of the issue we will be glad to help you further.

Thanks.

 

LOST CURSOR!!

Here's a list of easy steps and all you need is the TAB and ARROW KEYS.

• Hit your windows button so the pop up menu appears
• Type in mouse and TouchPad setting. Your computer will search for it
• After selecting find "additional mouse options at the bottom of the screen 4.select the last tab. This should be the built in mouse pad.
• Select "enable device". This should highlight your mouse pad or "smart pad"

After applying the setting it should appear.

 

Mouse Cursor and pad cursor - Acer Aspire Lap Top.

Hi Tess,

Based on the description that you mentioned, you're having challenges controlling the mouse cursor. It looks like we will need more information about your concern in order to give the most appropriate advice. As such, please answer the following questions:

• Did make any changes to your computer prior to this issue (e.g. updating Windows operating system, hardware changes, etc.)?
• Can you please tell us more description of the behavior of the mouse cursor?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you refer to the link below for helpful tips and steps on how you can resolve this issue:

Mouse, touchpad, and keyboard problems in Windows

We also suggest that you update the drivers in
Windows 10 as this process will apply new features and fixes that are essential to your hardware drivers.

We're looking forward to your response.