Windows 10: Cursor does not reach the second monitor

I have a Dell notebook and a monitor connected to it. After I installed Windows 11 the cursor of the mouse doesn't move from one screen to the other. Sometimes it is stuck on the laptop and sometimes it does not go out of the monitor. The mouse settings page informs there is a corrupt or inexistent file: c: \users\<user>\AppData\Local\Microsoft\Windows\Cursors\pin_eoa.curthe instructions suggested to fix corrupt files SFC /Scannow andDISM /Online /Cleanup-Image /RestoreHealth didn't work. How can I get a clean cursor file?

:)

 

Cursor "cross" is transparent

Hi RR and thanks for your reply and suggestion.

Here's an update from my end:

This only happens on my laptop screen when it is plugged into a second monitor.

• If Excel is on the second monitor, then the cursor cross is white.
• If the laptop isn't plugged into the second monitor then the cursor cross is white.

I think the same happens on all Office applications - certainly PowerPoint as well.

From this ^^above, I doubt it is an Excel setting. Not really sure where to start looking for a fix. The issue is that it impedes the use of the application as you keep losing where the damn cursor is.

 

Second monitor screen resolution problem

Hi,

For us to properly isolate the issue with your second monitor screen resolution, we would like to know the following:

• 
  Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
  
• 
  When did the issue first begin?
  
• 
  To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

In the meantime, we suggest that you try resetting your monitor settings, and check if the issue still persists. You may refer to your monitor on how to reset it.

We look forward to your response.

 

Issues while installing a second monitor in Windows 10

Really? I get a canned answer and nothing else? I posted that I had tried everything that I could find posted online. I did read the post that Andre suggested multiple times prior to posting this request for help. None of it helped.

My computer does not recognize that there is a second monitor is plugged in. The small step of changing the settings so I can put stuff on the second monitor ISN'T the issue. I am not that dumb. in the device manager there is only the single monitor listed
at one point there was a unknown device listed but my computer did not know if it was a monitor or a printer.

There has to be someone out there that knows how to fix this

Please Help