Windows 10: Cursor freezes and I cannot type when watching youtube

Hi folks:

Recently I have bought a computer with a license for Windows 10. Properties of the PC can be seen at the image below.





But here's the problem: my mouse and keyboard completely stop responding after I run a youtube/vk/vimeo video or any website with flash or streaming audio. When the tab with youtube or similar site gets closed, the keyboard resumes typing and cursor moves as usual.

Maybe anyone here has a solution? Thanks!*Wink

:)

 

My Laptop freezes but my mouse pointer is moving in Windows 10

Hi again. I checked from the website of Acer the specific BIOS update for my laptop and it turns out there are 5 updates of it. It has a warning as you can see and I am too afraid to install the updates because of the risk. I want to ask you if is it because
my BIOS version is outdated that is why my laptop freezes or the system freezes while the mouse cursor is moving? It irritates me especially when I'm browsing the internet or watching in Youtube. When I'm watching in Youtube the screen freezes but I can hear
the sound keep going and the mouse is moving. I really need help and thank you for any suggestions or solutions

 

Constant Blue Screens - Event ID 10016, Distributed COM Error

I changed the driver and immediately restarted but am still experiencing the freeze issue I detailed earlier. The computer will randomly become entirely unresponsive while watching a video or playing a game, but will continue that process just fine. Everything
else freezes. So for instance, if I'm watching a youtube video the youtube video will continue to play but I cannot minimize the browser, select anything from the start menu, etc. When I ctrl-alt-del I cannot select anything except the task manager. When initially
bringing up the task manager it shows that task manager is taking up ~85% of the CPU but quickly goes down after about 2 or 3 seconds - then everything becomes responsive again.

Event viewer is showing that it is a loop of DistributedCOMs errors 10016 that appears every time the freeze happens.

 

How does "tab with YouTube or similar site get closed" if your keyboard and mouse are frozen?

In other words, how do you regain control? Do you really need to close the page or do you simply have to wait till the video stops playing?

 

Hi Andrey!

Thanks for your quick reply! I have to wait till the video stops playing, but sometimes even this does not help. I try Ctrl+Alt+Del, but the menu with running processes does not show up. Well, for the last 2 weeks I have been simply pushing "power" button on my base unit to restart.

I hope this helps and great thanks again!