Windows 10: Cursor works during trouble shooting but not in regular use

System specs: windows 11-64 bit, asus zenbook As the title suggests, the cursor from my track pad disappeared yesterday and I haven’t been able to figure out a way to restore it. I followed a couple of solutions from other peoples responses such as updating, opening in safe mode, troubleshooting but nothing seems to work. When I restarted my laptop my trackpad cursor still wasn’t there but when I tested it during trouble shooting trackpad, display, RAM etc… it was perfectly fine. So I know my trackpad isn’t broken because it passed every test during trouble shooting but as soon as I exited

:)

 

Why I don't get the trouble shooting option?

Steps:

1. move the mouse cursor on the power icon
   
2. push down the Shift key
   
3. right click on the power icon (a menu will pop up)
   
4. select the restart
   

On the restart screen, I only have the "turn off your computer" option, but nothing else. What I need is the "trouble shooting" option and I have seen the option in many online tutorials. Why I don't get the option?

BTW, there are two other ways to get the restart screen, using a repair disk and searching on UEFL. And this question is related to my other question.

 

trouble shooting

my PC cant start. he gives me every time trouble shooting stopcode bad config something like that

 

Trouble shooting error while trouble shooting for hardware and device

The web cam is missing in my laptop Toshiba Satellite C55 5352

I have done the trouble shooting for hardware and device

The result is :

An error occurred while trouble shooting

An unexpected error has occurred. The troubleshooting wizard can't continue.

in view detail the message is as under

Package ID : Device diagnostic

Path : C:\WINDOWS\Diagnostics\Index\DeviceDiagnostic.xml

Error code :0x80300113

Source :Engine

User :KRISHNAN\krishnan

Context :Elevated

how to fix the trouble shooting error and install the missing webcam