Windows 10: Customer Support Chat Transcripts

ShivamAgarwal1 · Jul 1, 2019

Dear Microsoft and Community,

I have contacted Microsoft Support Multiple times for my Microsoft Surface Pro 4 by their LIVE chat feature. I haven't got the transcripts for any of the support session that happened. Can anyone please tell me whether is it possible for me to get chat transcripts or not? If yes, How??

:)

CoeJr · Jul 1, 2019

Customer Support CHAT transcripts

A LIVE CHAT session was conducted to resolve an account problem and changes were made to the billing and payments section of the account profile. I requested a copy of the transcript or a link to it be sent to my email address so that I would have a record
of the changes. I was TOLD that it would be done. When I did not receive one, I initiated another LIVE CHAT session and was told (although this time by someone that English was their second language) that it was NOT POSSIBLE to get transcripts of chat sessions.
Why?

A) A record should be provided and available for ANY ACCESS to someone's account information, especially billing and payment information!!!

B) A record should ALWAYS be provided when changes to the account are made!!!!!

C) Live Chat sessions should be routed, to the greatest extent possible, to agents fluent in the language of the country from which the chat is initiated and/or a fill in the blank provided when initiating the chat session for the preferred primary language
of the agent. Microsoft is large enough to be able to handle this.

[Also noting that there is no topic selectable to discuss the failures of Customer Support]

michaeltreen · Jul 1, 2019

Transcripts of chat conversations

a few weeks ago a technician sent me an email containing a transcript of the chat that we had had.

today, when requesting another transcript i was told that it was not policy to do this.

could it be that the conversation revealed an admission that Windows 10 people app would not allow groups in a list of contacts?

Brink · Jul 1, 2019

Game Chat Transcription feature for Xbox One and Windows 10 PCs

Today, Microsoft is releasing a new pilot feature available on Xbox One and Windows 10 PCs called Game Chat Transcription. This feature allows speech-to-text and text-to-speech capabilities, offering a new way to communicate that creates a more accessible and inclusive gaming experience for everyone.

Game Chat Transcription works in two ways:

Speech-to-text provides the ability to convert all player’s voice communications in the game chat into text, so the player using this feature can read the text on their screen in real-time.

Text-to-speech provides the ability for players using this feature to have their typed text spoken aloud to other players in the game.

Game Chat Transcription will initially be available in Halo Wars 2, with the goal of adding support for more games in the future. We think you will enjoy using this cool new feature, so be sure to try it out!

How to activate this feature:

Go to Settings > All settings > Ease of Access > Game Chat Transcription.

To transcribe other players’ voices into text, select Speech-to-text.

To have your chat text read aloud to other players, select Text-to-speech.

To choose the voice that other players will hear when your chat text is read aloud, select one of the available voices in the Text-to-speech voice menu.

Figure 1: Game Chat Transcription speech-to-text capability in Halo Wars 2

Xbox feature improvements are ongoing and we love receiving your feedback, because it empowers us to achieve more and continue doing better! Please keep reaching out via our Xbox UserVoice forum.

For more information on Game Chat Transcription, please visit this Xbox support page.
Click to expand...

Source: https://blogs.msdn.microsoft.com/acc...indows-10-pcs/

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